Hospitality Concierge — Evening Shift

Philadelphia International Airport (PHL); Philadelphia (Philadelphia County); On-site; USD 36,000 - 48,000; Full time

Job summary

The JW Marriott Philadelphia at 1201 Market St is seeking a Front Desk Clerk to warmly welcome guests, process check-ins, and manage reservations. You will operate the switchboard, respond to guest needs, and ensure accurate nightly reports and billing.

You will handle payments, balance cash, and assist with wake-up calls, maintaining professional appearance and confidentiality. This is a non-management, full-time role focused on delivering exceptional hospitality.

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Process guest check-ins by confirming reservations in the computer system and verifying guest identity.
• Operate the telephone switchboard and respond to guest requests, including wake-up calls.
• Run daily arrivals/departures reports and review shift logs for accuracy.
• Handle payments (room charges, cash, checks, debit, or credit) and balance the bank.
• Complete end-of-day tasks: posting charges, cashier reports, and night audit backups.

Skills

Customer service

Communication

Teamwork

Education

High school diploma or GED

Job description

The JW Marriott Philadelphia at 1201 Market St is seeking a Front Desk Clerk to warmly welcome guests, process check-ins, and manage reservations. You will operate the switchboard, respond to guest needs, and ensure accurate nightly reports and billing.

You will handle payments, balance cash, and assist with wake-up calls, maintaining professional appearance and confidentiality. This is a non-management, full-time role focused on delivering exceptional hospitality.