Front Desk Guest Services Specialist

SH City AVE; Philadelphia (Philadelphia County); On-site; USD 17,000 - 22,000; Part time

Job summary

Scholar Hotels is seeking a Front Desk Agent for the Courtyard Philadelphia City Ave location. The role focuses on greeting guests, processing reservations, and maintaining guest information with a high standard of service.

Responsibilities include handling check-ins/outs, addressing guest needs promptly, and coordinating with other departments to ensure smooth operation. Part-time schedule with varied shifts and a strong guest-centric mindset is required.

Qualifications

• Ability to read and speak English and comprehend simple instructions, short correspondence, and memos.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees.
• Ability to effectively communicate with employees, guests and supervisors for optimum operation of the property.

Responsibilities

• Greet all guests (internal and external).
• Process guest reservations, registration (check-in) and departures (check-outs).
• Maintain accurate guest information in the hotel property management system.
• Handle collection efforts of all in-house balances and notify management of potential liabilities.
• Maintain daily logs and checklists.
• Coordinate with housekeeping, security, maintenance and other departments as needed.

Skills

English language

Customer service

Hospitality

Education

High School diploma

Job description

Scholar Hotels is seeking a Front Desk Agent for the Courtyard Philadelphia City Ave location. The role focuses on greeting guests, processing reservations, and maintaining guest information with a high standard of service.

Responsibilities include handling check-ins/outs, addressing guest needs promptly, and coordinating with other departments to ensure smooth operation. Part-time schedule with varied shifts and a strong guest-centric mindset is required.