Overnight Front Desk Concierge — Elevate Guest Experience

Planned Companies; Philadelphia (Philadelphia County); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

401K with employer match

Medical benefits

Dental benefits

Vision benefits

Job summary

Planned Companies is seeking an Overnight Concierge to welcome tenants, guests and vendors in our Philadelphia building. The role emphasizes safety, presentation and a warm guest experience, with a Friday–Monday overnight schedule from 12am to 8am and hourly pay of $18.50.

Primary duties include greeting visitors, directing people, coordinating reservations, planning on-site events, managing mail and access control, and assisting with local recommendations to enhance residents’ experiences in

Qualifications

• 3+ years of customer service experience.
• Desire and passion to provide a warm and welcoming hello to everyone.
• Excellent written and verbal communication and basic computer skills.
• Knowledge of local attractions and establishments.
• Polite, friendly, self-assured and able to multitask with good time-management.
• Ability to lift up to 50lbs when needed.

Responsibilities

• Greet, announce, and provide direction to tenants, guests, and vendors upon entering the building.
• Develop and maintain relationships with tenants to provide individualized experiences.
• Scheduling reservations and appointments at restaurants, businesses, hotels, and entertainment venues.
• Planning and organizing on-site events.
• Provide direction, referrals and access to local entertainment, dining, retail, attractions and car services.
• Document, secure and track mail, deliveries, and vendor services at designated areas.
• Answer telephones, monitor lobby and maintain/access cards.

Skills

Customer service

Job description

Planned Companies is seeking an Overnight Concierge to welcome tenants, guests and vendors in our Philadelphia building. The role emphasizes safety, presentation and a warm guest experience, with a Friday–Monday overnight schedule from 12am to 8am and hourly pay of $18.50.

Primary duties include greeting visitors, directing people, coordinating reservations, planning on-site events, managing mail and access control, and assisting with local recommendations to enhance residents’ experiences in