Community Manager

Compass Tech; New York (NY); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts

Paid Parental Leave

Personal Leave

Job summary

Rapport, a division of FLIK Hospitality Group, seeks a Community Manager Omnicom NYC to lead guest services and event support on-site five days a week. You will coordinate with guests, employees, and clients to deliver exceptional service.

You will build relationships with business owners, manage space and reports, and contribute to a collaborative work environment while upholding corporate guidelines and safety standards.

Qualifications

• Hospitality or guest services experience preferred.
• Strong communication and relationship-building skills.
• Ability to lead a team and manage events.

Responsibilities

• Serve as the main point of contact for all guests, employees, and administrative staff.
• Manage and develop relationships with key business owners within the workplace and ensure operations align with guidelines.
• Foster a collaborative environment among employees through events and personal introductions.
• Previously, managed a team and served as a leader on the team.
• Prepare daily, weekly, and monthly reports and review metrics for workplace offerings, guest registration, and space usage.
• Maintain daily communication with office operations to ensure alignment and consistent service delivery; assist with special projects as needed.
• Solve space or amenities issues to ensure an elevated user experience.

Skills

Leadership

Communication

Job description

Rapport

Position Title:Community Manager Omnicom NYC

Pay 5

Salary:$28-$30

Other Forms of Compensation:

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

The Hospitality Service Manager manages both individual and group workflows to consistently meet service goals and guest expectations. Additionally, they oversee space optimization and ensure the timely delivery of all onsite meetings and event requirements. Drive operational excellence through transparent daily reporting and a strong partnership with the client's management team. Act as a versatile resource by contributing to broader client goals and initiatives. This role is expected to be on-site five days a week.

Core Functions – Hospitality Service Manager

• Serve as the main point of contact for all guests, employees, and administrative staff.
• Manage and develop relationships with all the key business owners within the workplace and ensure operations are aligned with corporate guidelines.
• Develop and assist with a collaborative environment amongst employees through events and personal introductions.
• Previously, managed a team and served as a leader on the team.
• Prepare daily, weekly, and monthly reports and review key metrics around all the workplace offerings, guest registration, and space management usage.
• Maintain daily communication with office operations to ensure alignment and consistent service delivery. Support the client by assisting with special projects and other key initiatives as needed.
• Effectively solve space or amenities related issues to ensure an elevated user experience.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Rapport maintains a drug-free workplace.

Associates in Rapport are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf

Rapport a specialized division of FLIK Hospitality Group