Hospitality Career Trainer: Front Desk & ServSafe

Goodwill Industries of Michiana; South Bend (IN); On-site; USD 42,000 - 52,000; Full time

Job summary

Goodwill Industries of Michiana seeks an Hospitality Instructor to deliver engaging classroom-based and hands-on instruction within the Hospitality Training Program in Indiana. You will guide participants through ServSafe and front desk operations while promoting customer service excellence and career exploration.

You will collaborate with program teams and employer partners to support credential attainment and strong workforce readiness outcomes, reporting to the Director of Workforce Readiness

Responsibilities

• Provide engaging, hands-on and classroom-based instruction to Hospitality Training Program participants.
• Deliver industry-aligned curriculum focused on employer-identified, in-demand skills.
• Support participants in earning program credentials.
• Maintain accurate instructional and student records.
• Facilitate training in ServSafe competencies, customer service excellence, hotel front desk operations, and hospitality career exploration.
• Collaborate with Program Coordinators, Success Coaches, Career Navigators, and external employer partners to ensure strong student outcomes.

Job description

Goodwill Industries of Michiana seeks an Hospitality Instructor to deliver engaging classroom-based and hands-on instruction within the Hospitality Training Program in Indiana. You will guide participants through ServSafe and front desk operations while promoting customer service excellence and career exploration.

You will collaborate with program teams and employer partners to support credential attainment and strong workforce readiness outcomes, reporting to the Director of Workforce Readiness