Hospitality Instructor

Goodwill Industries of Michiana; South Bend (IN); On-site; USD 42,000 - 52,000; Full time

Job summary

Goodwill Industries of Michiana seeks an Hospitality Instructor to deliver engaging classroom-based and hands-on instruction within the Hospitality Training Program in Indiana. You will guide participants through ServSafe and front desk operations while promoting customer service excellence and career exploration.

You will collaborate with program teams and employer partners to support credential attainment and strong workforce readiness outcomes, reporting to the Director of Workforce Readiness

Responsibilities

• Provide engaging, hands-on and classroom-based instruction to Hospitality Training Program participants.
• Deliver industry-aligned curriculum focused on employer-identified, in-demand skills.
• Support participants in earning program credentials.
• Maintain accurate instructional and student records.
• Facilitate training in ServSafe competencies, customer service excellence, hotel front desk operations, and hospitality career exploration.
• Collaborate with Program Coordinators, Success Coaches, Career Navigators, and external employer partners to ensure strong student outcomes.

Job description

To provide engaging, hands-on, and classroom-based instruction to participants enrolled in the Hospitality Training Program, preparing individuals for entry-level and advancement opportunities within the hospitality industry. This role delivers industry-aligned curriculum focused on employer-identified, in-demand skills, supports participants in earning program credentials, and maintains accurate instructional and student records. The Hospitality Instructor facilitates training in ServSafe competencies, customer service excellence, hotel front desk operations, and hospitality career exploration, and collaborates closely with Program Coordinators, Success Coaches, Career Navigators, and external employer partners to ensure strong student outcomes and workforce readiness. This position reports to the Director of Workforce Readiness, who evaluates performance annually.

In addition, embodies the Goodwill Mission to: “Empower people to achieve their most abundant life” and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.