Hospitality Associate

RRD; Newport Beach (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid time off

Disability insurance

401(k) with company match

Life insurance

Parental leave

Tuition assistance

Employer discounts

Job summary

RRD is seeking a Hospitality Associate in Newport Beach, CA to deliver a premium on-site experience for clients, guests, and staff. The role focuses on conference room setup, food and beverage coordination, and maintaining a presentation-ready office environment.

Ideal candidates have hospitality, concierge, or reception background and are comfortable lifting up to 50 lbs, working in a fast-paced setting, and supporting multiple operational functions with a strong emphasis on teamwork and

Qualifications

• High school diploma or equivalent.
• Minimum 1 year experience in office hospitality, concierge, or reception.
• Ability to lift up to 50 lbs and work in a fast-paced environment.
• Strong communication and time-management skills.
• Ability to meet deadlines and work in a team.

Responsibilities

• Check conference room and meeting schedules and note changes to ensure proper setup.
• Set up conference rooms per client requests, including AV equipment, food, beverages, and supplies.
• Clean up conference rooms and return items to vendors as needed.
• Prepare coffee and beverages in assigned kitchens each morning.
• Maintain pantry and kitchen cleanliness and stock supplies.
• Coordinate with supervisor or client on meeting requests and deadlines.
• Manage catering supplies inventory and place orders for events.
• Coordinate with vendors to ensure competitive pricing and quarterly reviews.
• Assist in training new hires and prioritize workflow.
• Provide reception and office services backup as needed.

Skills

Customer service

Interpersonal communication

Organizational skills

Teamwork

Problem solving

Attention to detail

Professional demeanor

Fast-paced environment

Education

High school diploma or equivalent

Tools

Audio/visual equipment

Job description

Job Description

Hospitality Associate - Newport Beach, CA

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

We're seeking a customer-focused Hospitality Associate to deliver a premium experience within a leading law firm. This role is ideal for candidates with backgrounds in hospitality, concierge services, or reception who enjoy creating exceptional experiences for clients, guests, and employees.

In this highly visible position, you'll be responsible for setting up and supporting meetings and events, coordinating food and beverage service, maintaining conference rooms and kitchen areas, and ensuring the office is always presentation-ready. You'll also have the opportunity to cross-train and support other operational functions, including reception coverage and light mail services, making this a great fit for someone who enjoys variety and teamwork.

We're looking for a polished, dependable professional with a strong work ethic, positive attitude, and passion for service excellence. While previous office hospitality, concierge, or reception experience is preferred, we are open to training candidates who are eager to learn and committed to providing outstanding customer service. Candidates should be comfortable working in a fast-paced environment and regularly lifting and moving supplies weighing up to 45-50 pounds, including beverage inventory and cases of printer paper. Occasional overtime opportunities may also be available for those interested.

This is an excellent opportunity to bring hospitality expertise into a professional corporate setting while developing a broad range of office operations and client service skills.

Location

Newport Center, Newport Beach, CA

Schedule

40 hours per week, Monday-Friday 9am-6pm with a 1-hour unpaid lunch break; Occasional overtime opportunities may also be available for those interested.

Work format

Fully onsite

Job duties

• Check the conference room and meeting schedule throughout shift and make note of any changes to ensure meetings are set-up accurately
• Set up conference rooms according to client’s request, including audio/visual equipment, food, beverages, utensils, ice, etc
• Clean up conference rooms after use and return property to vendors if necessary
• Prepare coffee and other beverages in assigned kitchens each morning
• Clean up coffee makers and the pantry in each kitchen in the evening and throughout the day
• Communicate with supervisor or client on meeting request concerns or deadline issues
• Maintain inventory of catering supplies and order supplies as needed
• Place orders for food and beverages for use during meetings
• Coordinate and act as liaison with personnel, food merchants, selected contact and outside vendor(s) to ensure the pricing is competitive and reviewed quarterly
• Ensure the value-added products and services are secured at competitive rates that have been vetted
• Perform appropriate vendor selection and management associated with department services and/or products
• Assist in training new hires
• Prioritize workflow
• Assist in process improvement ideas
• Answer telephone in Office Services center
• Adhere to Williams Lea policies in addition to client site policies
• Use equipment and supplies in a cost-efficient manner
• Must be able to lift up to 50 lbs. on a regular basis
• Provide back-up support to Reception and/or Office Services as needed

Qualifications

• High school diploma or equivalent
• Minimum (1) year professional experience preferably in office hospitality, concierge, or reception
• Able to make independent decisions that conform to business needs and policy
• Strong interpersonal communication skills required
• Excellent organizational skills required
• Must be able to meet deadlines and complete all projects in a timely manner
• Strong attention to detail is required
• Must work well in a team environment
• Professional attire and demeanor required
• Good written communication skills
• Good problem-solving skills, with the ability and understanding of when to elevate a problem to a supervisory level
• Ability to work in a fast paced, high-energy environment
• Ability to work on multiple projects simultaneouslyAbility to operate basic audio/visual equipment
• Professional telephone demeanor
• Ability to anticipate client’s needs for meetings and events
• Must be self-motivated with a positive can-do attitude
• Proven customer service skills are required to create, maintain and enhance customer relationships

Additional Information

The salary range for this role at the noted RRD location is $17.88 - $24.28 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay.

• RRD’s benefit offerings include medical
• dental
• vision coverage
• paid time off
• disability insurance
• 401(k) with company match
• life insurance
• other voluntary supplemental insurance coverages
• parental leave
• adoption assistance
• tuition assistance
• employer/partner discounts

RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.