Front of House Associate

RR Donnelley & Sons; Washington (District of Columbia); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

401(k) with company match

Life insurance

Disability insurance

Parental leave

Job summary

RR Donnelley & Sons is seeking an experienced Concierge/Host to welcome guests, manage the lobby, escort guests to meeting rooms, and coordinate events, transportation, and AV needs. You will handle phone calls, reservations, and messages while maintaining a high standard of service.

Ideal candidates have 5–7 years in upscale hospitality or corporate concierge roles, superb English communication, and strong organizational skills to support a busy office environment in Washington, DC.

Qualifications

• 5-7 years experience in a Concierge/Host role for a blue-chip company in a high-end Hotel, Country Club, Restaurant, Retail or applicable Commercial environment.
• Outstanding guest services skills, sophisticated verbal & written communication skills
• Good time management skills
• Have great interpersonal skills and an outgoing personality
• Must possess a professional presentation and presence
• Have an excellent command of the English language, both in verbal and written communication
• Be highly organized and have an eye for detail
• Be able to work well under pressure and have the ability to act pro-actively and intuitively
• Ability to prioritize, work under pressure, plan ahead and anticipate problems
• Excellent communication skills both written and verbally
• To act with integrity at all times and embrace the company philosophy
• Relationship management and communication: ability to create and maintain strong relationships and channels of communication with key interfaces and the business
• Administrative skills: ability to multitask, prioritize workload and provide administrative support
• Customer focus: passion and ability to understand the needs of the client and provide customer service and superior client service.

Responsibilities

• Greet guests in the office lobby as main point of contact.
• Ensure seamless guest journey and escort to meeting rooms.
• Coordinate events, arrangements, transportation upon request.
• Answer the phone, take reservations, manage messages.
• Book rooms using EMS, OfficeSpace and MS Outlook, noting AV and layout needs.
• Maintain reception inbox and respond to emails in a timely manner.
• Liaise with other departments to ensure efficient communication and guest service.
• Occasionally support client functions running into the evening.
• Adhere to client standards at all times.
• Assist in daily production of clients visiting attorney emails.

Skills

Guest services

Verbal communication

Written communication

Time management

Organizational skills

Professional presentation

Under pressure

Relationship management

Administrative multitasking

Customer focus

Tools

EMS

OfficeSpace

MS Outlook

Job description

Company Description

RRD provides marketing, packaging, print, and business services to the world's most respected brands. The company's proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Job Description

Schedule: Monday - Friday, 9:00am - 6:00pm

Job duties

(* denotes an "essential function")

• Welcoming guests in the office lobby as the main point of contact for any visitor/guest or employee for the organization
• Ensuring a seamless and personal guest journey
• Escorting guests to their booked meeting room within the building, informing the host of the guest's arrival
• Understand customer's needs and provide them with 5 Star professional service.
• Attending to guest's wishes and requirements.
• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
• Arrange events, excursions, transportation etc. upon request from guests
• Answer the phone and make reservations, take and distribute messages or mail and redirect calls
• Handling external and internal calls in a professional manner
• Assisting hospitality department setting up rooms with beverages and food
• Manage any external catering requirements from third party vendors
• Booking of meeting rooms using EMS, OfficeSpace and MS Outlook accurately and ensuring that all AV, room layout and food and beverage requirements are noted
• Continually monitor reception inbox ensuring e-mails are responded to in a timely manner
• Booking of transport for employees and clients
• Managing Visiting Attorney office, room bookings and visitor pass management
• Liaising with other departments to ensure efficient communication and guest service, and creating a 'one team' approach to delighting your guests
• Occasional requirement to support client functions that run into the evening
• Always acting according to the client's standards
• Assist in the daily production of clients visiting attorney email.

Qualifications

• 5-7 years previous experience working in a Concierge/Host role for a blue-chip company within a high-end Hotel, Country Club, Restaurant, Retail or applicable Commercial environment.
• Outstanding guest services skills, sophisticated verbal & written communication skills
• Good time management skills
• Have great interpersonal skills and an outgoing personality.
• Must possess a professional presentation and presence
• Have an excellent command of the English language, both in verbal and written communication.
• Be highly organized and have an eye for detail.
• Be able to work well under pressure and have the ability to act pro-actively and intuitively.
• Ability to prioritize, work under pressure, plan ahead and anticipate problems
• Excellent communication skills both written and verbally
• To act with integrity at all times and embrace the company philosophy.
• Relationship management and communication: ability to create and maintain strong relationships and channels of communication with key interfaces and the business
• Administrative skills: ability to multitask, prioritize workload and provide administrative support.
• Customer focus: passion and ability to understand the needs of the client and provide customer service and superior client service.

Additional Information

The salary range for this role at the noted RRD location is $19.13 - $26.44 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

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RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.