Hospitality AR Specialist: Billing & Collections

The Founders Inn and Spa, Tapestry Collection by Hilton; Virginia Beach (VA); On-site; USD 40,000 - 42,000; Full time

Benefits offered by this job

401(k) with company matching

Medical, dental, and vision coverage

Hilton travel discounts

Paid time off

On-property dining and spa discounts

Tuition remission at Regent University

Complimentary meals during scheduledSh

Career development, cross-training,and

Job summary

The Founders Inn and Spa in Virginia Beach seeks an Accounts Receivable Agent to ensure accurate billing, timely collections, and professional account management within our hospitality team. This on-site, full-time role maintains guest and client accounts, resolves billing discrepancies, and processes payments.

The ideal candidate is detail‑oriented, organized, service‑minded, and communicates effectively with internal departments and external clients.

Qualifications

• High school diploma or equivalent required.
• At least one year of accounts receivable, accounting, or hospitality finance experience required.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Basic Excel skills including data entry, formatting, sorting, and formulas (SUM, VLOOKUP).
• Must complete a basic Microsoft Excel skills assessment.
• Strong attention to detail, organization, and follow-through.
• Ability to prioritize multiple responsibilities and meet deadlines in a fast-paced environment.
• Sound judgment and discretion with confidential financial information.
• Strong written and verbal communication skills.
• Positive, collaborative, service-oriented approach.

Responsibilities

• Prepare and distribute accurate, timely invoices with supporting documentation.
• Reconcile account balances, review statements, and respond to inquiries.
• Research and resolve billing discrepancies, chargebacks, and misapplied payments.
• Process and post payments (checks, wires, deposits) per policy.
• Monitor aging reports and follow up on overdue accounts.
• Participate in credit meetings and assist with collection reporting.
• Support month-end close activities and revenue-related tasks.
• Maintain organized account files and documentation.
• Collaborate with Accounting, Sales, Front Desk and other departments to ensure accurate billing.
• Identify opportunities to improve processes and internal controls.
• Assist with special projects and other duties.

Skills

Accounts receivable

Financial accuracy

Detail-oriented

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

The Founders Inn and Spa in Virginia Beach seeks an Accounts Receivable Agent to ensure accurate billing, timely collections, and professional account management within our hospitality team. This on-site, full-time role maintains guest and client accounts, resolves billing discrepancies, and processes payments.

The ideal candidate is detail‑oriented, organized, service‑minded, and communicates effectively with internal departments and external clients.