Hospitality AGM — Guest Experience & Team Leadership

Skyline Chili, LLC; West Harrison (IN); On-site; USD 64,000 - 88,000; Full time

Job summary

Skyline Chili, LLC is seeking an Assistant General Manager to lead daily restaurant operations, uphold hospitality standards, and drive guest satisfaction in a fast-paced, guest-focused environment. You will recruit, train, and supervise Team Members, ensure policies are followed, monitor financial results, and build strong relationships with customers while maintaining safety and quality.

This role requires hands-on leadership, excellent communication, and a passion for delivering a consistent,

Qualifications

• Experience leading and developing strong teams.
• Ability to direct daily restaurant operations.
• Commitment to hospitality and guest service.

Responsibilities

• Assisting in directing and administering the operational efforts of the restaurant including on-target financial results, safety and security, hospitality, quality, service, and cleanliness.
• Ensure established policies and procedures are followed according to standard operating procedures, human resource policies, and strategic directives.
• Ensures guests are promptly and professionally served according to Company’s guidelines.
• Assist in the selection, training, direction, development, and supervision of restaurant Team Members.
• Restaurant services are efficiently and effectively delivered in accordance with established Company policies and standards.
• Good business relationships exist with customers and their questions and problems are promptly resolved.
• Restaurant personnel are developed and well-trained and efficient, and their activities well-coordinated.
• Required reports and records are accurate and timely.
• Suggestions are provided for improved efficiency or effectiveness in operations.
• Good working relationships exist with restaurant and corporate personnel.
• Restaurant profitability is in line with Company expectations.

Skills

Leadership

Team development

Guest service

Operations management

Job description

Skyline Chili, LLC is seeking an Assistant General Manager to lead daily restaurant operations, uphold hospitality standards, and drive guest satisfaction in a fast-paced, guest-focused environment. You will recruit, train, and supervise Team Members, ensure policies are followed, monitor financial results, and build strong relationships with customers while maintaining safety and quality.

This role requires hands-on leadership, excellent communication, and a passion for delivering a consistent,