Hospital Welcome Desk Lead — Guest Experience

Cooper University Health Care; Camden (NJ); Presencial; USD 29.000 - 45.000; Jornada completa

Descripción de la vacante

Cooper University Health Care is seeking a Lead Reception Ambassador to provide support and direction to the Reception Ambassadors and ensure a positive visitor experience throughout the hospital.

The role involves leading the Welcome Desk, training new staff, managing visitor flow, coordinating with departments, answering questions, escorting patients, and upholding AIDET practices to promote a concierge, healing environment.

Formación

• 3-5 years' experience required.
• High School Diploma; Associate's Degree preferred.

Responsabilidades

• Greet, smile, and make the patient/family and visitor feel welcome, listen to customer’s requests, and offer assistance/guidance within the hospital. Maintain AIDET practices.
• Maintain Visitation Guidelines: Provide appropriate visitor passes to ensure safe visiting practices for visitors, patients and staff adhering to visitation policy, visitor hours, and restrictions.
• Will coordinate with department leadership and Patient relations for exceptions and accommodations.
• Direct visitor flow in lobby to appropriate check in/check out areas, elevators, parking garage, coffee shops, gift shop and patient care areas.
• Receipt of Patient Questions: The Reception Ambassador is responsible for answering telephone calls an/or initial questions that patients/visitors/guests may have respectfully and proficiently.
• Reception Area Navigator: Provides escort for patients to department and/or coordinate escort services with Patient Transport when necessary.
• Performs frequent rounding on lobby area to ensure a clean, safe and inviting environment.

Educación

High School Diploma

Associate's Degree

Descripción del empleo

Cooper University Health Care is seeking a Lead Reception Ambassador to provide support and direction to the Reception Ambassadors and ensure a positive visitor experience throughout the hospital.

The role involves leading the Welcome Desk, training new staff, managing visitor flow, coordinating with departments, answering questions, escorting patients, and upholding AIDET practices to promote a concierge, healing environment.