Hospital Visitor & Security Coordinator

Baptist Healthcare System; Lexington (KY); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Preventive Plan

Life Insurance

Retirement Plans

Flimp Decisions

Job summary

Baptist Health Lexington is seeking a Part-Time Visitor Management Representative for day shifts to support the hospital's security and guest services. You will greet patients and visitors, screen access, verify identities, and assist with wayfinding while upholding patient privacy and safety policies.

This role requires a High School diploma or equivalent and about one year of related experience. You will coordinate with Security and Nursing, monitor entry points, and ensure compliant

Qualifications

• High school diploma or equivalent required.
• Customer service oriented with awareness of security considerations.
• Strong communication and interpersonal skills.

Responsibilities

• Welcome all patients, visitors, vendors, contractors, and guests in a professional, courteous, and compassionate manner.
• Provide excellent customer service while maintaining security awareness
• Answer questions and provide directions throughout the hospital
• Assist visitors with wayfinding and general hospital information.
• Resolve routine visitor concerns and refer complex issues to Security or department leadership.
• Maintain a calm, respectful and service-oriented environment for all visitors.
• Enforce hospital visitation policies in regard to patient units as well as the facility.
• Verify visitor authorization for restricted nursing units.
• Deny entry when visitors fail to meet established security or visitation requirements.
• Identify and report suspicious activity to Security immediately
• Assist with after-hours visitor access procedures
• Coordinate with Security regarding visitor issues requiring intervention.
• Communicate effectively with nursing units regarding visitation requests
• Maintain positive working relationships with Patient Access, Nursing, Administrative personnel, and any other department.

Skills

Customer service

Security awareness

Communication

Education

High School Diploma or Equivalent

Job description

Baptist Health Lexington is seeking a Part-Time Visitor Management Representative for day shifts to support the hospital's security and guest services. You will greet patients and visitors, screen access, verify identities, and assist with wayfinding while upholding patient privacy and safety policies.

This role requires a High School diploma or equivalent and about one year of related experience. You will coordinate with Security and Nursing, monitor entry points, and ensure compliant