Visitor Management Representative

Baptist Healthcare System; Lexington (KY); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Preventive Plan

Life Insurance

Retirement Plans

Flimp Decisions

Job summary

Baptist Health Lexington is seeking a Part-Time Visitor Management Representative for day shifts to support the hospital's security and guest services. You will greet patients and visitors, screen access, verify identities, and assist with wayfinding while upholding patient privacy and safety policies.

This role requires a High School diploma or equivalent and about one year of related experience. You will coordinate with Security and Nursing, monitor entry points, and ensure compliant

Qualifications

• High school diploma or equivalent required.
• Customer service oriented with awareness of security considerations.
• Strong communication and interpersonal skills.

Responsibilities

• Welcome all patients, visitors, vendors, contractors, and guests in a professional, courteous, and compassionate manner.
• Provide excellent customer service while maintaining security awareness
• Answer questions and provide directions throughout the hospital
• Assist visitors with wayfinding and general hospital information.
• Resolve routine visitor concerns and refer complex issues to Security or department leadership.
• Maintain a calm, respectful and service-oriented environment for all visitors.
• Enforce hospital visitation policies in regard to patient units as well as the facility.
• Verify visitor authorization for restricted nursing units.
• Deny entry when visitors fail to meet established security or visitation requirements.
• Identify and report suspicious activity to Security immediately
• Assist with after-hours visitor access procedures
• Coordinate with Security regarding visitor issues requiring intervention.
• Communicate effectively with nursing units regarding visitation requests
• Maintain positive working relationships with Patient Access, Nursing, Administrative personnel, and any other department.

Skills

Customer service

Security awareness

Communication

Education

High School Diploma or Equivalent

Job description

Summary Job Description: Visitor Management Representative Part-Time, Days

The PBX/Switchboard Department serves as the hospital's central communication hub, providing 24/7 support for patients, visitors, and staff. The team manages incoming calls, emergency communications, overhead paging, and critical notifications while delivering exceptional customer service and ensuring timely, accurate communication across the organization.

The Visitor Management Representative is responsible for providing exceptional customer service while supporting the hospital's physical security and visitor management program. This position serves as the first point of contact for patients, visitors, vendors, contractors, volunteers, and guests entering the facility. The Visitor Management Representative verifies visitor identity, screens visitors accessing secured areas/units and ensures compliance with hospital security policies. The Visitor Management Representative will also monitor Security cameras for entry points into the facility as well as entrances to their designated unit of work. The Visitor Management Representative works with Security to identify hazards and potential security threats to the facility. In such instances, the Visitor Management Representative will ensure that prompt, appropriate, notifications are made to Security, the Clinical House Supervisor, Emergency Services, and/or any other intervening bodies as applicable.

Job Description

• Welcome all patients, visitors, vendors, contractors, and guests in a professional, courteous, and compassionate manner.
• Provide excellent customer service while maintaining security awareness
• Answer questions and provide directions throughout the hospital
• Assist visitors with wayfinding and general hospital information.
• Resolve routine visitor concerns and refer complex issues to Security or department leadership.
• Maintain a calm, respectful and service-oriented environment for all visitors.
• Enforce hospital visitation policies in regard to patient units as well as the facility.
• Verify visitor authorization for restricted nursing units.
• Deny entry when visitors fail to meet established security or visitation requirements.
• Identify and report suspicious activity to Security immediately
• Assist with after-hours visitor access procedures
• Coordinate with Security regarding visitor issues requiring intervention.
• Communicate effectively with nursing units regarding visitation requests
• Maintain positive working relationships with Patient Access, Nursing, Administrative personnel, and any other department.

Job Requirements

• High School Diploma or Equivalent
• One-Year related experience

Benefits

• Preventive Plan
• Life Insurance
• Retirement Plans
• Flimp Decisions - Flimp Decisions will help you pick the best value plan option given your expected medical needs. The proprietary algorithm provides a personalized financial analysis and recommendation, considering both premium and expected out-of-pocket cost (copays, etc.), as well as other important plan features.

Baptist Health is an Equal Employment Opportunity employer.