Visitor Management Representative

BHS Baptist Healthcare System; Lexington (KY); On-site; USD 19,000 - 30,000; Part time

Benefits offered by this job

Preventive Plan

Retirement Plans

Flimp Decisions

Job summary

Baptist Health in Lexington, KY, seeks a Visitor Management Representative (Part-Time, Days) to join the PBX/Switchboard Department. You will professionally greet patients, visitors, vendors and guests, verify identities, enforce access policies, and work with Security to ensure safe entry to secured areas.

You will also assist with wayfinding, answer routine questions, and report any concerns to the appropriate departments while maintaining a calm, service-oriented environment.

Qualifications

• High School Diploma or Equivalent is required.
• One year of related experience is preferred.

Responsibilities

• Welcome all patients, visitors, vendors, contractors and guests in a professional, courteous, and compassionate manner.
• Verify visitor identity and screen access to secured areas in accordance with policies.
• Answer questions, provide directions and assist with wayfinding throughout the hospital.
• Enforce visitation policies and report suspicious activity to Security immediately.
• Coordinate with Security and Nursing units on visitation requests and access procedures.

Education

High School Diploma or Equivalent

Job description

Summary Job Description:

Visitor Management Representative Part-Time, Days The PBX/Switchboard Department serves as the hospital's central communication hub, providing 24/7 support for patients, visitors, and staff. The team manages incoming calls, emergency communications, overhead paging, and critical notifications while delivering exceptional customer service and ensuring timely, accurate communication across the organization. The Visitor Management Representative is responsible for providing exceptional customer service while supporting the hospital's physical security and visitor management program. This position serves as the first point of contact for patients, visitors, vendors, contractors, volunteers, and guests entering the facility. The Visitor Management Representative verifies visitor identity, screens visitors accessing secured areas/units and ensures compliance with hospital security policies. The Visitor Management Representative will also monitor Security cameras for entry points into the facility as well as entrances to their designated unit of work. The Visitor Management Representative works with Security to identify hazards and potential security threats to the facility. In such instances, the Visitor Management Representative will ensure that prompt, appropriate notifications are made to Security, the Clinical House Supervisor, Emergency Services, and/or any other intervening bodies as applicable.

Job Description:

Welcome all patients, visitors, vendors, contractors, and guests in a professional, courteous, and compassionate manner. Provide excellent customer service while maintaining security awareness. Answer questions and provide directions throughout the hospital. Assist visitors with wayfinding and general hospital information. Resolve routine visitor concerns and refer complex issues to Security or department leadership. Maintain a calm, respectful and service-oriented environment for all visitors. Enforce hospital visitation policies in regard to patient units as well as the facility. Verify visitor authorization for restricted nursing units. Deny entry when visitors fail to meet established security or visitation requirements. Identify and report suspicious activity to Security immediately. Assist with after-hours visitor access procedures. Coordinate with Security regarding visitor issues requiring intervention. Communicate effectively with nursing units regarding visitation requests. Maintain positive working relationships with Patient Access, Nursing, Administrative personnel, and any other department.

Job Requirements:

• High School Diploma or Equivalent
• One-Year related experience

Benefits:

• Preventive Plan
• Retirement Plans
• Flimp Decisions - Flimp Decisions will help you pick the best value plan option given your expected medical needs. The proprietary algorithm provides a personalized financial analysis and recommendation, considering both premium and expected out-of-pocket cost (copays, etc.), as well as other important plan features.

Baptist Health is an Equal Employment Opportunity employer.

Founded in 1924 in Louisville, Kentucky, Baptist Health is a full-spectrum health system dedicated to improving the health of the communities it serves. The Baptist Health family consists of 10 hospitals, employed and independent physicians, and more than 470 points of care, including outpatient facilities, physician practices and services, urgent care clinics, outpatient diagnostic and surgery centers, home care, fitness centers, and occupational medicine and physical therapy clinics. Baptist Health’s eight owned hospitals include more than 2,300 licensed beds in Corbin, Elizabethtown, La Grange, Lexington, Louisville, Paducah, Richmond and New Albany, Indiana. Baptist Health also operates two joint venture hospitals: the 410-bed Baptist Health Deaconess Madisonville in Madisonville, Kentucky with Deaconess Health System based in Evansville, Indiana, and the Baptist Health Rehabilitation Hospital, a 40-bed inpatient rehabilitation facility with Encompass Health, based in Birmingham, Alabama. Baptist Health employs more than 24,000 people in Kentucky and surrounding states. Baptist Health is the first health system in the U.S. to have all of its hospitals recognized by the American Nursing Credentialing Center with either a Magnet® or Pathway to Excellence® designation for nursing excellence. Baptist Health’s employed provider network, Baptist Health Medical Group, has more than 1,820 employed providers offering care in 78 specialties, including approximately 862 physicians and 958 advanced practice clinicians. Baptist Health’s physician network also includes more than 2,000 independent physicians.

Baptist Health is an Equal Employment Opportunity employer, and seeks to employ individuals without regard to race, color, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, religious or political beliefs, protected veteran status, employment status or any other protected class identified in any federal, state, or local law. Baptist Health specifically encourages minority, female, disabled, veteran and other candidates from diverse backgrounds to apply and strengthen our team. Please note that Baptist Health is a drug-free workplace and employment with Baptist Health is subject to post-offer, pre-employment drug testing.

NOTICE OF NONDISCRMISSION AND ACCESSIBILITY TO SERVICES Persons with hearing and speech impairments can contact Baptist Health facilities by using the Kentucky Relay Service, a toll-free telecommunication device for the deaf (TDD). For voice to TDD, call 800.648.6057. For TDD to voice, call 800.648.6056. Job Applicant Privacy Policy Statement - Job Applicant Privacy Policy