Guest Access & Security Specialist

BHS; Lexington (KY); Sur place; USD 21 000 - 30 000; Temps partiel

Avantages offerts par ce poste

Preventive Plan

Retirement Plans

Flimp Decisions - Flimp Decisions will

Résumé du poste

Baptist Health Lexington is seeking a Visitor Management Representative (PRN) to serve as the first point of contact for patients, visitors, vendors, and guests. The role supports hospital security and the visitor management program while ensuring professional service and policy compliance.

You will verify identities, assist with directions, enforce visitation rules, and escalate issues to Security or leadership as needed. This PRN position supports 24/7 operations.

Qualifications

• High School Diploma or equivalent.
• At least 1 year of related experience preferred.
• Excellent customer service and communication skills.

Responsabilités

• Welcome patients, visitors, vendors, contractors, and guests in a professional, courteous manner.
• Provide excellent customer service while maintaining security awareness.
• Answer questions and provide directions throughout the hospital.
• Assist visitors with wayfinding and general hospital information.
• Resolve routine visitor concerns and refer complex issues to Security or leadership.
• Maintain a calm, respectful environment for all visitors.
• Enforce visitation policies for patient units and facility.
• Verify visitor authorization for restricted units.
• Deny entry when security/visitation requirements are not met.
• Identify and report suspicious activity to Security immediately.
• Coordinate with Security on visitor issues requiring intervention.
• Communicate effectively with nursing units regarding visitation requests.

Connaissances

Customer service

Communication

Professionalism

Security awareness

Attention to detail

Formation

High School Diploma or equivalent

1 year related experience

Description du poste

Baptist Health Lexington is seeking a Visitor Management Representative (PRN) to serve as the first point of contact for patients, visitors, vendors, and guests. The role supports hospital security and the visitor management program while ensuring professional service and policy compliance.

You will verify identities, assist with directions, enforce visitation rules, and escalate issues to Security or leadership as needed. This PRN position supports 24/7 operations.