Hospital Unit Concierge & Guest Services

Hackensack Meridian Health; Hackensack (NJ); On-site; USD 21,000 - 30,000; Full time

Job summary

Hackensack Meridian Health is seeking a Unit Services Representative to warmly welcome patients, families and visitors while guiding them through hospital policies and procedures.

You will provide clerical support to the unit and Nurse Manager, manage front desk inquiries, answer phones, maintain supplies, and assist with non-clinical patient needs. This role emphasizes patient satisfaction, teamwork, and accurate documentation in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Proficient computer skills.
• Strong organizational skills and attention to detail.
• To work every other weekend.
• To work three (3) out of six (6) holidays.
• Rotating schedule/shifts based on needs.

Responsibilities

• Welcomes and assists patients, families and visitors, explaining policies and procedures.
• Facilitates communication between patients and hospital staff to support care delivery.
• Answers telephone in a courteous and professional manner.
• Maintains supply levels, tracks equipment and orders replacements.
• Assists patients with non-clinical questions and personal needs.
• Provides clerical support for Advance Directives and coordinates with relevant departments.
• Creates awareness of patient satisfaction by reviewing unit data and posting displays.

Skills

Computer skills

Organizational skills

Detail-oriented

Flexibility in schedule

Education

High school diploma or equivalent

Job description

Hackensack Meridian Health is seeking a Unit Services Representative to warmly welcome patients, families and visitors while guiding them through hospital policies and procedures.

You will provide clerical support to the unit and Nurse Manager, manage front desk inquiries, answer phones, maintain supplies, and assist with non-clinical patient needs. This role emphasizes patient satisfaction, teamwork, and accurate documentation in a fast-paced environment.