Hospital Telecom & VoIP Specialist

NYU Langone Health; Village of Patchogue (NY); On-site; USD 63,000 - 102,000; Full time

Job summary

NYU Langone Hospital—Suffolk is seeking a Telecommunications Specialist to install, maintain, and support VoIP and PBX infrastructure. The role covers clinical, academic, and administrative environments across a 306-bed campus.

The candidate will collaborate with IT, network, and vendor teams to ensure high-availability voice services and accurate documentation. A full-time daytime schedule is offered at the Suffolk site.

Qualifications

• Experience installing, configuring, and supporting VoIP and telephony systems.
• Strong knowledge of NEC, Cisco, and Avaya PBX platforms.
• Ability to document configurations and procedures clearly.
• Excellent communication with clinical staff and IT teams.

Responsibilities

• Install, configure, maintain, and troubleshoot VoIP and PBX equipment.
• Provide Tier 1–3 technical support for voice and communications incidents.
• Monitor system performance, capacity, and service quality, addressing issues proactively.
• Support clinical and administrative communications workflows and call routing.
• Coordinate with network, security, and clinical tech teams to resolve issues.
• Manage extensions, hunt groups, auto attendants, and voicemail settings.
• Perform site visits for installations and end-user training.
• Maintain accurate documentation of configurations and SOPs.
• Work with vendors to coordinate service orders and repairs.
• Participate in system upgrades, disaster recovery, and after-hours maintenance.

Tools

NEC

Cisco

Avaya

VoIP

PBX

Unity

Job description

NYU Langone Hospital—Suffolk is seeking a Telecommunications Specialist to install, maintain, and support VoIP and PBX infrastructure. The role covers clinical, academic, and administrative environments across a 306-bed campus.

The candidate will collaborate with IT, network, and vendor teams to ensure high-availability voice services and accurate documentation. A full-time daytime schedule is offered at the Suffolk site.