Telecommunications Specialist - Full Time, Days

NYU Langone Health; Village of Patchogue (NY); On-site; USD 63,000 - 102,000; Full time

Job summary

NYU Langone Hospital—Suffolk is seeking a Telecommunications Specialist to install, maintain, and support VoIP and PBX infrastructure. The role covers clinical, academic, and administrative environments across a 306-bed campus.

The candidate will collaborate with IT, network, and vendor teams to ensure high-availability voice services and accurate documentation. A full-time daytime schedule is offered at the Suffolk site.

Qualifications

• Experience installing, configuring, and supporting VoIP and telephony systems.
• Strong knowledge of NEC, Cisco, and Avaya PBX platforms.
• Ability to document configurations and procedures clearly.
• Excellent communication with clinical staff and IT teams.

Responsibilities

• Install, configure, maintain, and troubleshoot VoIP and PBX equipment.
• Provide Tier 1–3 technical support for voice and communications incidents.
• Monitor system performance, capacity, and service quality, addressing issues proactively.
• Support clinical and administrative communications workflows and call routing.
• Coordinate with network, security, and clinical tech teams to resolve issues.
• Manage extensions, hunt groups, auto attendants, and voicemail settings.
• Perform site visits for installations and end-user training.
• Maintain accurate documentation of configurations and SOPs.
• Work with vendors to coordinate service orders and repairs.
• Participate in system upgrades, disaster recovery, and after-hours maintenance.

Tools

NEC

Cisco

Avaya

VoIP

PBX

Unity

Job description

Telecommunications Specialist - Full Time, Days

IT/Health IT/Informatics

ID: 1168675_RR00126764

Full-Time/Regular

NYU Langone Hospital—Suffolk is a 306-bed medical center, providing care to residents of eastern Long Island. The hospital facility is home to theKnapp Cardiac Care Center—an advanced heart disease diagnostic and treatment facility—as well as a modern ambulatory surgical pavilion with specialized services including women's imaging, a sleep laboratory, and bariatric surgery. Our Provisional Level 2 Trauma Center delivers comprehensive and specialized care for patients with traumatic injuries. The Stroke Center at NYU Langone Hospital—Suffolk is designated by the New York State Department of Health as a Primary Stroke Center, with expert neurologists available to provide treatment 24 hours a day, 7 days a week. Additionally, NYU Langone Hospital—Suffolk has multiple outpatient sites, including an outpatient wound care center, a hemodialysis center, and various primary care and specialty offices.
For more information, go to NYU Langone Hospital—Suffolk, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, X, YouTube and Instagram.

Position Summary:
We have an exciting opportunity to join our team as a Telecommunications Specialist - Full Time, Days - Tele Communications - 9:00AM - 5:00PM Monday - Friday.
In this role, the successful candidate NYU Langone Health is a leading academic medical center recognized for exceptional patient care, innovative research, and operational excellence. The Telecommunications Specialist supports reliable, secure, and responsive voice and communications services across clinical, academic, research, and administrative environments.
This role is responsible for installing, configuring, maintaining, troubleshooting, and supporting telecommunications systems and related infrastructure. The Telecommunications Specialist partners with Information Technology, clinical operations, vendors, and end users to ensure communications services meet the high-availability needs of a world-class health system.

Job Responsibilities:

• Install, configure, maintain, and troubleshoot telecommunications equipment, including VoIP/IP telephony, PBX platforms (NEC Cisco and Avaya), call-routing systems, voicemail (UM8700 Unity), conferencing, paging, and related endpoints.
• Provide timely Tier 13 technical support for voice and communications incidents, service requests, moves/adds/changes, and escalations.
• Monitor telecommunications systems for performance, availability, capacity, and service quality; identify and resolve issues proactively.
• Support communications workflows critical to hospital and ambulatory operations, including clinical call routing, emergency communications, contact centers, and on-call services.
• Coordinate with network, infrastructure, cybersecurity, and clinical technology teams to diagnose issues affecting communications services.
• Manage telephone number assignments, extensions, user profiles, call flows, hunt groups, auto attendants, voicemail, and related service configurations.
• Perform equipment installations and site support, including cabling coordination, endpoint deployment, testing, and documentation.
• Maintain accurate records of system configurations, inventory, service requests, network diagrams, and standard operating procedures.
• Work with telecommunications vendors and carriers to coordinate service orders, repairs, circuit activations, and issue resolutions.
• Participate in system upgrades, migrations, disaster recovery planning, business-continuity activities, and after-hours maintenance windows.
• Ensuring work is performed in accordance with organizational policies, security standards, regulatory requirements, and patient-care priorities.
• Provide clear, professional communication and end-user training as needed.

NYU Langone Hospital—Suffolk provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

NYU Langone Hospital—Suffolk is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration.

NYU Langone Hospital—Suffolk provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $63,441.82 - $101,562.08 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.