Hospital Switchboard & Front Desk Specialist

Mclaren-Health-Care; Flint (MI); On-site; USD 28,000 - 36,000; Full time

Job summary

McLaren Health Care in Michigan is seeking a Telephone Operator Receptionist to support the Communications department. The role involves operating the main hospital switchboard, routing calls to clinical and administrative teams, and assisting callers at the information desk.

You will handle incoming and outgoing calls, manage PA and paging systems, and coordinate with physicians, nursing units, and patients. Qualifications include a high school diploma and comfort with Windows-based software.

Qualifications

• High School Diploma or equivalent.
• Ability to operate related telephone equipment.
• 3 months experience utilizing Windows-based functionality and programs.
• Ability to enunciate and communicate effectively in a courteous, controlled, and tactful manner under various levels of stress.
• Ability to maintain confidentiality.

Responsibilities

• Operate the hospital switchboard equipment and handle calls.
• Interface with departments, physicians, nursing units, patients and others.
• Operate public address and overhead paging systems using the computer terminal.
• Receive the public at the information desk.

Skills

Telephone etiquette

Communication

Confidentiality

Education

High School Diploma or equivalent

Tools

Windows-based programs

Job description

McLaren Health Care in Michigan is seeking a Telephone Operator Receptionist to support the Communications department. The role involves operating the main hospital switchboard, routing calls to clinical and administrative teams, and assisting callers at the information desk.

You will handle incoming and outgoing calls, manage PA and paging systems, and coordinate with physicians, nursing units, and patients. Qualifications include a high school diploma and comfort with Windows-based software.