Hospital Switchboard & Emergency Communications Operator

TriStar Skyline Medical Center; Nashville (TN); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Education assistance

Medical benefits

401(k) with match

Job summary

TriStar Skyline Medical Center in Nashville seeks a PRN PBX Operator to manage the hospital switchboard and pager system in coordination with EMTALA protocols. You will handle incoming calls, direct staff and visitors, and assist during patient assessments as part of a high‑volume, patient‑centered team.

The role requires a high school diploma or GED and PBX/customer service experience is preferred. This position is on-site within a major healthcare facility and offers a comprehensive benefits

Qualifications

• High School Diploma or GED required.
• PBX/Customer Service Experience preferred.

Responsibilities

• Receive and direct all incoming calls to the appropriate party, in a timely and professional manner.
• Coordinate with Hospital units and staff during visitation times while providing excellent customer service to all employees, visitors, physicians, patients and referral sources.
• Coordinate with RESPOND on individuals presenting for assessments and entering information into the EMTALA log and also on calls and/or regarding potential concerns for customers waiting to be assessed and/or admitted.
• Assist in any possible way with customer/patient/family needs during phone call and visitation times as well as for those waiting to be seen by hospital staff for any reason.
• Coordinate with business office meal ticket monies, safe entries and removals, mail distribution, and vehicle sign ins/outs.

Skills

PBX/Customer Service Experience

Education

High School Diploma or GED

Job description

TriStar Skyline Medical Center in Nashville seeks a PRN PBX Operator to manage the hospital switchboard and pager system in coordination with EMTALA protocols. You will handle incoming calls, direct staff and visitors, and assist during patient assessments as part of a high‑volume, patient‑centered team.

The role requires a high school diploma or GED and PBX/customer service experience is preferred. This position is on-site within a major healthcare facility and offers a comprehensive benefits