Hospital Switchboard & Emergency Communications Operator

ServiceSource, Inc.; Louisville (KY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health coverage

Disability insurance

403(b) plan

Flexible Spending accounts

Tuition Assistance

Paid time off

Job summary

ServiceSource, Inc. is hiring for a switchboard operator at a VA Medical Center in Kentucky. The role involves answering and routing calls, paging, and assisting patients, visitors, and staff, while supporting emergency communications.

Required: high school diploma or GED and the ability to obtain a VA security clearance; preferred: 1 year in a high-demand, fast-paced environment. Shift work is required.

Qualifications

• High school diploma or GED required.
• Ability to obtain VA security clearance.
• Preferred: 1 year in a fast-paced environment.

Responsibilities

• Operate a government-provided PBX switchboard with many trunks and respond to calls.
• Operate hospital paging system and make announcements as requested.
• Gather patient information and route calls to the appropriate department.
• Respond to code blues and coordinate with VA staff and Medical Center.
• Maintain logs and complete shift reports for codes occurred during shift.

Skills

Microsoft Word

Microsoft Excel

Customer service

Clear communication

Multitasking

Education

High school diploma or GED

Tools

VA E-Phone/PBX familiarity

PC operations

Job description

ServiceSource, Inc. is hiring for a switchboard operator at a VA Medical Center in Kentucky. The role involves answering and routing calls, paging, and assisting patients, visitors, and staff, while supporting emergency communications.

Required: high school diploma or GED and the ability to obtain a VA security clearance; preferred: 1 year in a high-demand, fast-paced environment. Shift work is required.