Hospital Switchboard & Communications Lead

Garnet Health; Harris (NY); On-site; USD 29,000 - 30,000; Full time

Job summary

Garnet Health Medical Center Catskill is seeking a Lead Switchboard Operator on the Communications team. The role manages inbound/outbound calls and emergencies across the hospital, using switchboards, TTY, Vocera, and Connexall to support reliable operations.

Reporting to the Telecommunications Manager in coordination with IT leadership, you will ensure response readiness, participate in relief and shift coverage, and help maintain patient-centered communication throughout the facility.

Qualifications

• Minimum education: High School Diploma.
• Minimum experience: One (1) year experience preferred.

Responsibilities

• Handle all types of incoming/outgoing calls and emergencies across the hospital.
• Operate and knowledge of communications equipment (switchboards, TTY, Vocera, Connexall).

Education

High School Diploma

Job description

Garnet Health Medical Center Catskill is seeking a Lead Switchboard Operator on the Communications team. The role manages inbound/outbound calls and emergencies across the hospital, using switchboards, TTY, Vocera, and Connexall to support reliable operations.

Reporting to the Telecommunications Manager in coordination with IT leadership, you will ensure response readiness, participate in relief and shift coverage, and help maintain patient-centered communication throughout the facility.