Switchboard Operator

Garnet Health; City of Middletown (NY); On-site; USD 33,000 - 34,000; Full time

Job summary

Garnet Health Middletown seeks a Switchboard Operator to manage the hospital's telephone switchboard and paging systems, acting as the central communications link during emergencies.

The role includes monitoring alarms, performing clerical tasks, and supporting staff with timely information while upholding professional, patient-centered service.

Qualifications

• Minimum Education: High school graduate or high school equivalency.
• Minimum Experience: Six months preferred; ability to handle emergencies with composure.
• Required Communication and telephone skills; basic computer proficiency.

Responsibilities

• Operate telephone switchboard and paging systems; serve as central communications link in hospital emergencies.
• Monitor fire alarm systems and alarms for vital hospital equipment.
• Perform clerical duties and support staff with timely information.

Skills

Telephone etiquette

Verbal communication

Multi-tasking

Customer service

Education

High school diploma or equivalent

Tools

Telephone switchboard

Paging systems

Microsoft Word

Microsoft Excel

Job description

Overview

At Garnet Health, the Hudson Valley’s leading integrated health system, you’ll find the perfect balance of a satisfying career and a rewarding lifestyle. Our focus is on patient-centric care with a collective of visionary leaders and dedicated and caring professionals working as a team to deliver the best for the people we serve. If you’re interested in a health system that’s both growing and award-winning, serving a diverse community that provides the best of both city and rural life, we invite to make your career home with us as a Switchboard Operator on our Communications team at/in Garnet Health Medical Center Middletown.

To operate telephone switchboard and paging systems; to serve as central communicating link in Hospital emergency situations. To monitor fire alarm systems and various alarms for vital Hospital equipment. To perform various clerical duties.

At Garnet Health, we are committed to supporting your career growth and professional potential. We are responsive, attentive and dedicated to the success and satisfaction of our team members. Here, you’ll find resources that will help you excel in your career, tuition reimbursement programs for your continued education, and comprehensive health, dental and retirement benefits designed to fit your individual and family needs. Our inclusive and diverse team culture encourages you to contribute your exceptional talents, skills and perspectives to the success of our system, one another, our communities and our patients.

Post cannot be left until relief arrives.

Join the Garnet Health team and let your excellence shine.

Compensation

Salaries shown on independent jobs related websites reflect market averages and do not represent information obtained directly from Garnet Health System. We invite and encourage each candidate to discuss salary / hourly specifics during the application and hiring process.

The compensation range for the role is $23.86 - $24.58 hourly.

Garnet Health System provides a compensation range to comply with the New York State law on Salary Transparency in Job Advertisements. The range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits. When determining a team member’s compensation and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

Qualifications

Minimum Education: High school graduate or High school equivalency required.

Minimum Experience: Minimum six months experience preferred. Maturity, alertness, and good judgment in emergencies is essential. Job requires good communication and telephone skills. Ability to use cell phones and long range pagers. Microsoft Word and Excel.

Required Certification/Registration: N/A

Physical Requirements

Working Conditions

• Environmental Demands and Exposure to Hazards: Works in a clean, well-lighted, heated or ventilated facility. No routine exposure to hazards.
• Physical Demands: Demonstrates physical and functional ability to perform full anatomical range of motion to accomplish tasks. Evidence of visual and aural acuity and finger and hand dexterity to operate computer and office equipment. Can withstand long periods of sitting, standing and/or constant walking. Close working quarters, inability to leave post unless relieved. Ability to lift 10 lbs.
• Mental Demands: Ability to foster collaborative relationships, to work well under pressure, to organize and synthesize new information, and prioritize tasks. Possesses critical thinking, analytical skills and flexibility. Ability to multi-task. Required detailed attention to work in an environment where interruptions cannot be controlled. Demonstrates sensitivity to customer needs and expectations. May be subject to irregular hours including evenings or potentially weekends to participate in operational and community events as necessary. Holidays required may be assigned. May be assigned other shifts as needed.

Post cannot be left until relief arrives.

Workplace type

On-site