Lead Hospital Communications Operator

Garnet Health; Harris (NY); On-site; USD 29,000 - 30,000; Full time

Job summary

Garnet Health is seeking a Lead Switchboard Operator to join the Communications team at Garnet Health Medical Center Catskill in New York. The role focuses on answering and directing calls, managing emergencies, and operating all communications equipment with attention to accuracy and customer service.

Ideal candidates will have a high school diploma and roughly one year of related experience. The job emphasizes teamwork, reliability, and a calm, responsive approach to high-pressure situations.

Qualifications

• High School Diploma required.
• 1 year of experience preferred.
• N/A certifications/registrations.

Responsibilities

• Handle all incoming/outgoing calls and emergencies.
• Operate and know usage of telecommunications equipment (switchboards).
• Utilize specialized equipment (TTY, Vocera, Connexall) for notifications.
• Support a patient-centric communications environment.

Skills

Communication skills

Multi-tasking

Attention to detail

Team collaboration

Education

High School Diploma

Tools

Switchboards

TTY

Vocera

Connexall

Job description

Garnet Health is seeking a Lead Switchboard Operator to join the Communications team at Garnet Health Medical Center Catskill in New York. The role focuses on answering and directing calls, managing emergencies, and operating all communications equipment with attention to accuracy and customer service.

Ideal candidates will have a high school diploma and roughly one year of related experience. The job emphasizes teamwork, reliability, and a calm, responsive approach to high-pressure situations.