Lead Switchboard Operator

Garnet Health; Harris (NY); On-site; USD 29,000 - 30,000; Full time

Job summary

Garnet Health is seeking a Lead Switchboard Operator to join the Communications team at Garnet Health Medical Center Catskill in New York. The role focuses on answering and directing calls, managing emergencies, and operating all communications equipment with attention to accuracy and customer service.

Ideal candidates will have a high school diploma and roughly one year of related experience. The job emphasizes teamwork, reliability, and a calm, responsive approach to high-pressure situations.

Qualifications

• High School Diploma required.
• 1 year of experience preferred.
• N/A certifications/registrations.

Responsibilities

• Handle all incoming/outgoing calls and emergencies.
• Operate and know usage of telecommunications equipment (switchboards).
• Utilize specialized equipment (TTY, Vocera, Connexall) for notifications.
• Support a patient-centric communications environment.

Skills

Communication skills

Multi-tasking

Attention to detail

Team collaboration

Education

High School Diploma

Tools

Switchboards

TTY

Vocera

Connexall

Job description

Overview

At Garnet Health, the Hudson Valley’s leading integrated health system, you’ll find the perfect balance of a satisfying career and a rewarding lifestyle. Our focus is on patient-centric care with a collective of visionary leaders and dedicated and caring professionals working as a team to deliver the best for the people we serve. If you’re interested in a health system that’s both growing and award-winning, serving a diverse community that provides the best of both city and rural life, we invite to make your career home with us as a Lead Switchboard Operator on our Communications team at/in Garnet Health Medical Center Catskill.

Responsibilities

A Communications professional who is responsible and accountable to the Telecommunications Manager, Administrator of IT and CIO of Garnet Health. They are responsible for handling all types of incoming/outgoing calls and emergencies throughout the hospital, as well as, knowing the use of all communications equipment (switchboards,) specialized equipment, i.e. TTY (for earring impaired,) Vocera, and Connexall(used for notification in an emergency).

At Garnet Health, we are committed to supporting your career growth and professional potential. We are responsive, attentive and dedicated to the success and satisfaction of our team members. Here, you’ll find resources that will help you excel in your career, tuition reimbursement programs for your continued education, and comprehensive health, dental and retirement benefits designed to fit your individual and family needs. Our inclusive and diverse team culture encourages you to contribute your exceptional talents, skills and perspectives to the success of our system, one another, our communities and our patients.

Salaries shown on independent jobs related websites reflect market averages and do not represent information obtained directly from Garnet Health System. We invite and encourage each candidate to discuss salary / hourly specifics during the application and hiring process.

The compensation range for the role is $20.74-$21.30 hourly.

Garnet Health System provides a compensation range to comply with the New York State law on Salary Transparency in Job Advertisements. The range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits. When determining a team member’s compensation and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

Qualifications

Minimum Education: High School Diploma.

Minimum Experience: One (1) year experience preferred

Required Certification/Registration: N/A

Physical Requirements: Constant Sitting, occasional bending, twisting, stooping, kneeling, standing, and reaching is required. May be exposed to stressful situations. Expressing or exchanging ideas by spoken word is required.

Working Conditions

• Environmental Demands and Exposure to Hazards: Works in a clean, well- lighted, heated or ventilated facility. No routine exposure to hazards. Close working quarters, inability to leave post unless relieved. Holidays and weekends required. May be assigned other shifts as needed. May have occasional exposure to blood, body substances, infectious materials, chemical hazards, vibration, radiation, slippery surfaces, or noise that may result from performance of duties.
• Physical Demands: Demonstrates physical and functional ability to perform full anatomical range of motion to accomplish tasks. Evidence of visual and aural acuity and finger and hand dexterity to operate computer and office equipment. Can withstand long periods of sitting, standing and/or constant walking. Ability to lift 10 lbs.
• Mental Demands: Ability to foster collaborative relationships, to work well under pressure, to organize and synthesize new information, and prioritize tasks. Possesses critical thinking, analytical skills and flexibility. Ability to multi-task. Required detailed attention to work in an environment where interruptions cannot be controlled. Demonstrates sensitivity to customer needs and expectations. May be subject to irregular hours including evenings or potentially weekends to participate in operational and community events as necessary.

Workplace Type

On-site