Hospital Security Shift Lead - Patient-Centered

Allied Universal; Nashville (TN); Hybrid; USD 64,472,000 - 70,202,000; Full time

Benefits offered by this job

Medical, dental, Vision insurance

401(k) plan

Paid holidays

Job summary

Allied Universal is seeking a Security Shift Supervisor for the Nashville area. You will lead security staff across multiple healthcare sites, coordinate training, and ensure compliance with hospital policies and standards.

The role emphasizes patient-centered, trauma-informed security services and collaboration with hospital leadership. The position requires supervisory experience, security background, and flexibility to work across sites.

Qualifications

• Must have a high school diploma or equivalent.
• Must pass state-required training or licensing.
• Must pass a state licensing test if driving company-owned or client-provided vehicle.
• Post offer, complete training related to less-lethal methods (handcuffs, baton, OC spray, Taser).
• Must have one or more of: active military, Auxiliary Police/Police Cadets, security experience, or an associate degree.
• Be 18+ (21+ if armed).
• Excellent oral and written communication with patients, visitors, and clinical staff.
• Operate radios, telephones, and security monitoring equipment.
• Commitment to patient-centered service and trauma-informed care.

Responsibilities

• Oversee staffing, scheduling, and on-site training for security officers on shift.
• Conduct shift roll-call and site visits; document knowledge and performance.
• Ensure professional appearance and hygiene; maintain uniform standards.
• Update Post Order manuals and training materials; ensure accessibility.
• Provide on-the-job training to new Security Officers; review responsibilities and protocols.
• Handle shift call-offs; arrange post coverage and minimize overtime.
• Stand post during call-offs or emergencies; cover shifts when needed.
• Initiate investigations and gather information related to incidents.
• Prepare security surveys and post orders; assist in operations.
• Recommend personnel actions for staff under supervision.
• Respond to client requests and communicate updates to the team.
• Distribute equipment, policy changes, and required documents; collect signed items.
• Make emergency notifications per site Post Orders.
• Provide direction to subordinates and improve productivity.
• Suggest updates to security surveys and post orders; address disciplinary matters.
• Complete daily activity, vehicle maintenance, and supervisor shift-down reports.

Skills

Supervisory experience

Excellent communication

Problem-solving

Team coordination

Conflict mediation

Documentation

Leadership

Education

High school diploma

Associate's degree or higher

Tools

Radios

Security monitoring equipment

Job description

Allied Universal is seeking a Security Shift Supervisor for the Nashville area. You will lead security staff across multiple healthcare sites, coordinate training, and ensure compliance with hospital policies and standards.

The role emphasizes patient-centered, trauma-informed security services and collaboration with hospital leadership. The position requires supervisory experience, security background, and flexibility to work across sites.