Hospital Security Dispatcher: Emergency Ops, CCTV & Visitors

Piedmont Healthcare; Augusta (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Piedmont Augusta Hospital is seeking a Security Dispatch Operator to manage the daily operations of its emergency communications center. You will monitor CCTV, answer 3911 calls, and screen visitors after hours to verify patient information and ensure safety.

This role requires strong public relations and written/verbal communication skills, with the ability to multitask and coordinate with staff, physicians and families to support exceptional patient outcomes.

Qualifications

• High school diploma or GED required.
• Two years of experience as a 911 operator or Security/Police Dispatcher or related security experience.
• No licensure required by law.
• Must have excellent public relations and customer service skills and be able to communicate verbally and in writing.

Responsibilities

• Dispatches resources and maintains activity log.
• Monitors CCTV and alarms systems.
• Responds quickly to telephone and intercom calls.
• Enforces the after hour visitation process.
• Prioritizes all requests for service.
• Performs other duties as assigned by supervisor.

Skills

Public relations

Customer service

Verbal communication

Written communication

Multi-tasking

Education

High school diploma or GED

Tools

CCTV monitoring

Star system

Job description

Piedmont Augusta Hospital is seeking a Security Dispatch Operator to manage the daily operations of its emergency communications center. You will monitor CCTV, answer 3911 calls, and screen visitors after hours to verify patient information and ensure safety.

This role requires strong public relations and written/verbal communication skills, with the ability to multitask and coordinate with staff, physicians and families to support exceptional patient outcomes.