Dispatcher

Cleveland Clinic; Canton (OH); On-site; USD 21,000 - 27,000; Full time

Job summary

Cleveland Clinic Mercy Hospital is actively seeking a Dispatcher to coordinate Security Dispatch Office activities and protect patients, staff, and property. The role operates on a two-week shift rotation with a mix of day and evening hours.

You will receive calls, dispatch personnel, monitor CCTV, and follow emergency protocols while documenting all logs. The position requires a high school diploma, solid computer skills, and a calm, clear voice on radio communications.

Qualifications

• High school graduate required.
• Proficient with computer software and data entry.
• Clear speaking voice over security radio.
• Ability to dispatch personnel during escalations.
• Visual acuity to monitor security screens.

Responsibilities

• Receive calls for service and formulate correct responses.
• Regulate radio traffic and relay information.
• Answer questions and give directions to visitors and staff.
• Monitor CCTV for escalating situations and respond appropriately.
• Implement emergency procedures per department orders and manuals.
• Document dispatch logs, equipment logs, and incident reports.
• Maintain knowledge of access control and alarm systems.

Skills

Typing & data entry

Clear speaking voice

Escalation handling

Dispatching personnel

Computer software proficiency

Visual monitoring

Education

High school diploma

Tools

Security radio system

Job description

Join Cleveland Clinic’s Mercy Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Officially becoming a full member of the Cleveland Clinic Health System in 2021, Mercy Hospital offers a wide variety of medical specialties to the communities in and around Stark County. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

Our goal of delivering exceptional services and care goes far beyond the clinical setting. We also have a responsibility to keep our patients, visitors, caregivers and staff safe and secure.

As a Dispatcher, you will play an essential role in this mission and be a part of our growing organization. Dispatchers are responsible for protecting patients, visitors, caregivers and hospital property by coordinating and addressing the Security Dispatch Office activities and responsibilities.

The schedule for this req is on a two-week rotation. Week 1: Monday 2p-10p, Tuesday 6a-2pm, Saturday 2p-10pm. Week 2: Sunday 2pm-10pm, Thursday 2pm-10pm, and Friday 6am-2pm.

A caregiver who excels in this role will:

• Receive calls and requests for service and formulate correct responses.
• Regulate radio traffic by dispatching calls and relaying information.
• Answer questions and give directions to visitors, caregivers and patients.
• Monitor hospital activity on closed circuit television to be alerted to any escalating situations or unusual activity that may require Security involvement and responds appropriately.
• Implement procedures for emergency situations such as fire, disaster, infant abduction, tornado, bomb threat, etc. as indicated in the Security Department Facility Orders and the M.C.I. Manual.
• Complete appropriate and accurate documentation for dispatch logs, equipment logs, helipad logs, lost and recovered property, patient valuables, occurrence reports, etc.
• Maintain knowledge of operation of access control systems.
• Maintain knowledge of all alarm systems and appropriate responses.

Minimum qualifications for the ideal future caregiver include:

• High school graduate
• Computer software proficiency
• Typing and data entry skills
• Clear speaking voice over a security radio system
• Ability to dispatch personnel in escalating situations
• Visual acuity to monitor security screens continuously

Preferred qualifications for the ideal future caregiver include:

• Previous security and/or dispatch experience

Personal Protective Equipment:Follows standard precautions using personal protective equipment as required

Pay Range

Minimum hourly: $15.25

Maximum hourly: $19.60

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).