Hospital Robotics Client Success Manager

Diligent Robotics; Chicago, Northern (IL, KY); Hybrid; USD 85,000 - 115,000; Full time

Job summary

Diligent Robotics is seeking a Field-based Client Success Manager to own executive relationships with hospital partners running Moxi robot fleets. You’ll lead leadership check-ins, present performance against goals, and translate utilization data into a clear value narrative that drives site performance and adoption.

You will coordinate with operations, support, engineering, and product teams to unblock sites and grow fleet usage while maintaining rigorous, data-driven decision making in a

Qualifications

• Comfort in a fast-paced, ambiguous environment.
• Data fluency with dashboards and spreadsheets.
• Executive presence with hospital executives.
• Project management discipline and follow-through.
• Ownership of territory performance.

Responsibilities

• Own executive relationships and the value narrative with hospital partners.
• Lead leadership check-ins and quarterly business reviews with documented decisions.
• Translate utilization data into a clear story of value delivered.
• Monitor utilization, adoption, and reliability data across your territory.
• Diagnose underperformance and drive interventions to lift site performance.
• Set and track site-level performance targets and report progress.
• Surface cross-account patterns to influence product priorities.
• Coordinate cross-functional teams to unblock sites without direct authority.

Skills

Executive presence

Data fluency

Project management

Ownership

Creative problem-solving

Education

Bachelor's degree

Tools

BI dashboards

Excel

Job description

Diligent Robotics is seeking a Field-based Client Success Manager to own executive relationships with hospital partners running Moxi robot fleets. You’ll lead leadership check-ins, present performance against goals, and translate utilization data into a clear value narrative that drives site performance and adoption.

You will coordinate with operations, support, engineering, and product teams to unblock sites and grow fleet usage while maintaining rigorous, data-driven decision making in a