Hospital PBX & Reception Specialist

Loretto Hospital; Chicago (IL); Presencial; USD 19 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health

Dental

Vision

Retirement plan

Paid time off

Resumo da oferta

Loretto Hospital in Chicago, IL is seeking a PBX Operator to manage inbound and outbound calls, route to departments, and provide patients and staff with accurate information. The role emphasizes exceptional customer service and professional communication, including handling emergency calls with urgency.

Your duties include maintaining call records, assisting with phone system troubleshooting, and supporting hospital operations to ensure smooth patient flow.

Qualificações

• High school diploma or equivalent.
• Proven experience in a customer service role, preferably in a healthcare setting.
• Strong verbal communication skills and a clear speaking voice.

Responsabilidades

• Answer incoming calls promptly and professionally, directing them to the appropriate personnel or department.
• Provide information to callers regarding services, hours of operation, and general inquiries about the healthcare facility.
• Manage emergency calls with a high level of urgency and ensure that they are routed to the correct emergency response teams.
• Maintain accurate records of calls and messages, ensuring that all communications are documented appropriately.
• Assist in troubleshooting phone system issues and coordinate with technical support when necessary.

Conhecimentos

Customer service

Verbal communication

Healthcare setting

Formação académica

High school diploma

Ferramentas

PBX systems

Descrição da oferta de emprego

Loretto Hospital in Chicago, IL is seeking a PBX Operator to manage inbound and outbound calls, route to departments, and provide patients and staff with accurate information. The role emphasizes exceptional customer service and professional communication, including handling emergency calls with urgency.

Your duties include maintaining call records, assisting with phone system troubleshooting, and supporting hospital operations to ensure smooth patient flow.