Hospital Patient Experience Concierge

NYU Langone Health; Village of Mineola (NY); On-site; USD 40,000 - 44,000; Part time

Job summary

NYU Langone Hospital—Long Island is seeking a Concierge - Part Time, Benefits Eligible, in Mineola to welcome patients and visitors and support a positive experience. This role serves as a primary resource for information, assists with wayfinding, and acts as a liaison across departments to deliver exceptional service.

The successful candidate will have 1–2 years in customer service, strong communication skills, and basic computer proficiency.

Qualifications

• To qualify you must have a High School or GED.
• 1 - 2 years Customer Service/Hospitality Position (Hospital, Hotel, Retail, Customer Experience).
• Excellent communication (both oral and written), interpersonal, and organization skills.
• Good computer skills (Microsoft Office Word, Excel).
• Strong customer service and Hospitality skills.

Responsibilities

• Performs other duties as assigned
• Provides a warm and friendly greeting to patients, families and visitors upon arrival and departure. Provides wayfinding services for patients and visitors using maps and other tools to various hospital locations.
• Answers questions on the spot at lobby desk and responds to requests in a professional manner using exceptional customer service skills.
• Answers incoming phone calls with NYU Winthrop greeting, determines purpose of the call and transfer to the appropriate area or department.
• Informs patients, families and visitors of hospital and community services as well as amenities that are available and initiates and delivers service recovery when necessary.
• Anticipates the customer s needs and concerns, answers their questions and takes appropriate action.
• Collaborates with all staff and departments and provides exceptional customer service to internal and external customers.
• Escalates questions and provides timely resolution to patients and families.
• Assists in maintaining lobby appearance and individual work area.

Job description

NYU Langone Hospital—Long Island is seeking a Concierge - Part Time, Benefits Eligible, in Mineola to welcome patients and visitors and support a positive experience. This role serves as a primary resource for information, assists with wayfinding, and acts as a liaison across departments to deliver exceptional service.

The successful candidate will have 1–2 years in customer service, strong communication skills, and basic computer proficiency.