Patient Experience Advocate - Evening Shift

NYU Langone Health System; Village of Mineola (NY); On-site; USD 66,000 - 67,000; Full time

Job summary

NYU Langone Hospital-Long Island is seeking a Patient Relations Representative for the Evening Shift in Mineola. The role focuses on facilitating proactive communication between patients, families and staff to improve the NYULH patient experience.

You will promote patient- and family-centered care and collaborate with departments to resolve concerns promptly. The position requires a Bachelor’s degree and 3–5 years of healthcare or customer service experience, with strong communication and

Qualifications

• Bachelor's degree required or equivalent.
• 3–5 years healthcare or customer service experience preferred.
• Excellent communication (oral and written), organizational and time-management skills.

Responsibilities

• Greet patients and families in a courteous, professional, patient-centered environment.
• Investigate hospital complaints and grievances and escalate to appropriate departments.
• Document data in grievance/complaint database in a timely manner.
• Conduct daily proactive patient/family rounds on units and provide information about patient rights and services.

Skills

Communication skills

Customer service

Conflict de-escalation

Microsoft Office

Education

Bachelor's degree

Tools

Microsoft Office

Job description

NYU Langone Hospital-Long Island is seeking a Patient Relations Representative for the Evening Shift in Mineola. The role focuses on facilitating proactive communication between patients, families and staff to improve the NYULH patient experience.

You will promote patient- and family-centered care and collaborate with departments to resolve concerns promptly. The position requires a Bachelor’s degree and 3–5 years of healthcare or customer service experience, with strong communication and