Hospital Patient Experience Advocate

Compass Healthcare; Florida; On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Retirement Plan

Shopping Program

Health and Wellness Programs

Discount Marketplace

Identify Theft Protection

Pet Insurance

Critical Illness Insurance

Accident Insurance

Hospital Indemnity Insurance

Legal Services

Auto and Home Program

Job summary

Morrison Healthcare, a Compass Group company, is hiring a full-time Patient Ambassador at Cape Canaveral Hospital in Cocoa Beach, FL. You will serve as the primary representative of the Patient Experience Team, conducting interviews and visits while delivering hospitality to patients, families, and staff.

The role emphasizes patient satisfaction, teamwork, and program participation, with schedule 8:00 am to 4:30 pm and rotating weekends off. Pay ranges from $18 to $20 per hour.

Qualifications

• 2 years of customer service experience in a healthcare or hospital setting.
• Strong communication and multitasking skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Conducts new admission visits to all assigned units within timeframe established by unit leadership and patient experience leadership.
• Ensures that all employees demonstrate an aggressive hospitality (respect) orientation toward customers and clients.
• Supports client satisfaction at a level that ensures account retention.
• Promotes client awareness of the Patient Experience Program.
• Assists in customizing programs to meet each account's unique needs as required.
• Assists in developing and/or monitoring a department/unit patient satisfaction action plan and reporting to clients as needed.
• Assists in effective employee relations programs at unit site.
• Encourages employee creativity and innovation.
• Provides recognition for employee when programs are implemented with success.
• Completes housekeeping tasks when requested by customer or patients.
• Resolves housekeeping issues that do not meet standards and ensures housekeeping tasks are followed up on and completed in a timely matter.
• Performs other duties as assigned.

Skills

Customer service

Communication

Multitasking

Job description

Morrison Healthcare, a Compass Group company, is hiring a full-time Patient Ambassador at Cape Canaveral Hospital in Cocoa Beach, FL. You will serve as the primary representative of the Patient Experience Team, conducting interviews and visits while delivering hospitality to patients, families, and staff.

The role emphasizes patient satisfaction, teamwork, and program participation, with schedule 8:00 am to 4:30 pm and rotating weekends off. Pay ranges from $18 to $20 per hour.