PATIENT AMBASSADOR (FULL TIME)

Compass Group USA; Florida; On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Identify Theft Protection

Pet Insurance

FSAs

Legal Services

Job summary

Morrison Healthcare, a Compass Group company, is hiring a full-time Patient Ambassador at Cape Canaveral Hospital in Cocoa Beach, FL. You will serve as the primary representative of the Patient Experience Team, conducting patient interviews and new admission visits with professional hospitality.

The role requires 2 years of healthcare customer service, strong communication and multitasking skills, and involves supporting client satisfaction, account retention, and program awareness across units.

Qualifications

• 2 years of customer service experience in a healthcare or hospital setting required.
• Good communication and multitasking skills are essential.
• Submit a resume and complete the traitfy assessment.

Responsibilities

• Conducts new admission visits to assigned units within timeframes set by leadership.
• Maintain aggressive hospitality orientation toward customers and clients.
• Support client satisfaction and contribute to account retention.
• Promote awareness of the Patient Experience Program.
• Assist in developing and monitoring patient satisfaction action plans.
• Perform housekeeping tasks as requested and ensure standards are met.

Skills

Customer service

Healthcare environment

Communication skills

Multitasking

Job description

Select how often (in days) to receive an alert:

• We are hiring immediately for a full time PATIENT AMBASSADORposition.
• Location: Cape Canaveral Hospital - 701 West Cocoa Beach Causeway, Cocoa Beach, FL 32931 Note: online applications accepted only.
• Schedule: Full time schedule; 8:00 am to 4:30 pm, rotating weekends off. Days and hours may vary. More details upon interview.
• Requirement: 2 years of customer service experience in a healthcare or hospital setting is required. Must have good communication and multitasking skills.
  • Please submit a resume and complete the traitfy assessment.
• Pay Range: $18.00per hour to$20.00per hour.

Make a difference in the lives of people, your community, and yourself. At Morrison Healthcare, a Compass Healthcare company, you’ll join a culture that values caring for people, fostering belonging, and creating moments that truly matter. Here, your work has purpose: to nourish patients, caregivers, and communities while upholding the highest standards of detail, quality, and excellence in every meal served.

For more than 70 years, Morrison has supported leading health systems nationwide with culinary, nutritional, and operational expertise. With more than 31,000 dedicated team members, including 1,600 registered dietitians and 1,200 executive chefs, we empower and uplift each other by working together, take responsibility for our commitments, and believe in helping one another achieve more together by realizing our unlimited potential.

Job Summary

Summary

As a Patient Ambassador, you will serve as the primary representative of the Patient Experience Team for your respective unit. You are primarily responsible for successfully completing all assigned patient interviews and new admission visits.

Essential Duties and Responsibilities

• Conducts new admission visits to all assigned units within timeframe established by unit leadership and patient experience leadership.
• Ensures that all employees demonstrate an aggressive hospitality (respect) orientation toward customers and clients.
• Supports client satisfaction at a level that ensures account retention.
• Promotes client awareness of the Patient Experience Program.
• Assists in customizing programs to meet each account's unique needs as required.
• Assists in developing and/or monitoring a department/unit patient satisfaction action plan and reporting to clients as needed.
• Assists in effective employee relations programs at unit site.
• Encourages employee creativity and innovation.
• Provides recognition for employee when programs are implemented with success.
• Completes housekeeping tasks when requested by customer or patients.
• Resolves housekeeping issues that do not meet standards and ensures housekeeping tasks are followed up on and completed in a timely matter.
• Performs other duties as assigned.

Qualifications

• Possess a thorough knowledge of office procedures and contract administration.
• Ability to use working knowledge of the environment to meet established goals and objectives.
• Fiscal and budgetary skills.

BENEFITS FOR OUR TEAM MEMBERS

• Full-time and part-time positionsare offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Full-time positions also offerthe following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

Morrison Healthcare is a member of Compass Group. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Morrison Healthcare maintains a drug-free workplace.