Healthcare Scheduling Specialist – Patient Access

Warren Clinic, Inc.; United States; Vor Ort; USD 36.000 - 48.000; Vollzeit

Zusammenfassung

Warren Clinic, Inc. in Tulsa, OK seeks a Full-Time Patient Access Scheduler to ensure timely, accurate scheduling across Gastroenterology services. The role emphasizes strong communication with patients and colleagues, and efficient use of clinical systems.

Minimum education is a High School Diploma or GED with 1–2 years related experience. Knowledge of insurance plans and medical terminology is required.

Qualifikationen

• Excellent communication, telephone, customer relations and organizational skills.
• Ability to work in a fast-paced environment.
• Working knowledge of hospital diagnostic departments.
• Working understanding of insurance plans.
• Medical terminology required.
• Working knowledge of basic business office equipment.
• Ability to perform telephone activities concurrent with computer activities.

Aufgaben

• Promotes efficiency of the area(s) assigned through accurate scheduling.
• Schedules based on availability of resources and ensuring reduction of delay in services.
• Coordinates scheduling for any related services needed/required.
• Accepts and prioritizes incoming phone calls.
• Triages information for urgent procedure requests.
• Notifies appropriate personnel of scheduling changes/cancellations.
• Provides instructions as directed by clinical department or other appropriate staff member.
• Obtains all necessary and required information as defined by the department.
• Schedules correct procedure.
• Enters orders accurately and efficiently into clinical system.
• Meets productivity standards.
• Additional responsibilities and projects as assigned.
• Obtains and communicates all necessary and required information.
• Accurately identifies patient in Master Patient Index system and assigns correct Medical Record and Account Number.
• Forwards critical requests for any related supplies/services to appropriate personnel to enable early ordering and complete preauthorization.
• Serves as liaison and communication point for all entities, staff, offices, other SFHS departments, and employees in an effort to provide a single point of contact for coordination of scheduling functions.
• Communicates changes to schedules early and accurately to maximize scheduling efficiency.
• Demonstrates respect, courtesy and empathy to all individuals, patients, families, co-workers, physicians and volunteers.
• Complies with established Customer Service expectations.
• Demonstrates regard for patient rights.
• Maintains positive work relationships and contributes to a team environment.
• Supports unit/hospital goals through QA and educational activities.
• Attends mandatory in-services and meets unit education standards.
• Modifies behavior or performance to comply with care standards and requirements.

Kenntnisse

Communication

Telephone skills

Customer relations

Organizational skills

Adaptability

Medical terminology

Office equipment

Ausbildung

High School Diploma or GED

Jobbeschreibung

Warren Clinic, Inc. in Tulsa, OK seeks a Full-Time Patient Access Scheduler to ensure timely, accurate scheduling across Gastroenterology services. The role emphasizes strong communication with patients and colleagues, and efficient use of clinical systems.

Minimum education is a High School Diploma or GED with 1–2 years related experience. Knowledge of insurance plans and medical terminology is required.