Hospital Operations Manager

Star Valley Veterinary Clinic; Royal Oak (MI); Sur place; USD 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Health Insurance Benefits

Free Mental Health Benefit Options

401k with Match

Competitive PTO Plan

Continuing Education Stipends

Résumé du poste

North Main Animal Hospital in Royal Oak, MI seeks a Veterinary Hospital Manager to lead daily operations, drive profitability, and ensure outstanding patient care and client service. This full‑time, permanent role requires a results‑oriented leader who can manage staff, scheduling, and budgets while promoting a culture of compassion.

The ideal candidate will have 3–5 years of managerial experience in a hospital or service environment, a business degree, and a track record of improving processes

Qualifications

• 3–5 years of managerial experience in hospital, retail, or service-based settings.
• Strong leadership and communication skills required.
• Experience with P&L, budgeting, and staff management preferred.

Responsabilités

• Own the hospital P&L and profitability targets.
• Lead operations, client service, and administrative processes.
• Oversee payroll, scheduling, and labor cost management.
• Collaborate with leadership to forecast needs and trends.
• Manage accounts receivable and hospital inventory control.
• Drive technology implementations to improve efficiency.
• Maintain licensure and regulatory compliance for DVMs.
• Foster a culture of excellence and compassionate care.
• Provide feedback and handle challenging conversations with staff.
• Ensure top-tier patient care and exceptional client service.

Connaissances

Managerial experience

Customer service experience

Formation

Bachelor’s degree in business or related field

Description du poste

Hospital Name: North Main Animal Hospital

Job Type: Hospital Management

Employment Type: Permanent

Description & Requirements

Are you a dedicated and dynamic leader with a passion for veterinary medicine? Do you thrive on driving growth and fostering a positive and collaborative team environment? North Main Animal Hospitalis seeking an enthusiastic Veterinary Hospital Manager to join our thriving team!

As a Hospital Manager, you will play a crucial role in shaping the future of our hospital, ensuring top-tier patient care, and exceptional client service. Your leadership will be instrumental in driving our hospital's success, enhancing profitability, and nurturing a culture of excellence and compassion. If you're ready to lead a dedicated team and drive the success of a growing veterinary hospital, we want to hear from you!

As a Hospital Manager, you will be an essential part of the hospital management team, collaborating closely with the Managing Veterinarian to ensure the efficient and profitable operation of the hospital. Your role will drive revenue, manage costs, and cultivate a hospital culture focused on top-notch patient care and exceptional customer service. You will oversee the planning and coordination of hospital operations while creating a supportive and cohesive team environment. Given the managerial responsibilities and the need for in-person interaction with clients and employees, regular on-site attendance is a fundamental requirement for this position.

Responsibilities:

• Complete ownership of P&L, accountable for the hospital's performance
• Collaborate with regional leadership to identify trends and forecast the hospital's needs
• Manage accounts receivable
• Oversee hospital inventory and control facility and administrative costs
• Manage payroll for hospital staff
• Develop the hospital schedule and manage labor costs
• Champion change and identify, document, share, and promote best practices
• Lead the hospital team to enhance processes and workflows, covering client service, operations, and administrative tasks
• Implement new technologies and initiatives to improve operational efficiency
• Establish and drive the culture of the hospital
• Track and maintain current licensures for all DVMs
• Provide feedback and handle challenging conversations
• Demonstrate and reinforce the highest level of client service

Qualifications:

• A bachelor’s degree in business or a related field is preferred
• 3-5 years of experience in a managerial role, including customer service experience
• Experience in a hospital, retail, or service-based industry setting in positions of increased responsibility is a plus
• $60,000 - $80,000 Annually Salary DOE
• Annual Bonus Opportunity paid out quarterly
• Health Insurance Benefits
• Free Mental Health Benefit Options
• 401k with Match
• Competitive PTO Plan
• Continuing Education Stipends

Address: 1611 N Main St, Royal Oak, MI 48067