Hospital Operations Lead: Strategy & Process Improvement

Mayo Clinic; Rochester (MN); On-site; USD 83,000 - 124,000; Full time

Job summary

Mayo Clinic in Rochester, MN seeks an experienced hospital operations leader to advance strategic priorities across departments and improve patient transfer and placement processes.

You will plan, implement, evaluate, and optimize initiatives, coach staff, and partner with executives to standardize procedures and track key performance metrics.

This full-time role requires strong project management, cross-disciplinary collaboration, and a proven track record of operational excellence in healthcare.

Qualifications

• Bachelor's degree with 10 years of experience in healthcare or customer service field, 3 years of supervisory experience.
• Associate's degree with 12 years of experience in healthcare or customer service field, 3 years of supervisory experience.
• High school diploma/GED with 15 years of experience in healthcare or customer service field, 4 years of supervisory experience.

Responsibilities

• Oversees hospital operations and drives strategic initiatives.
• Leads teams, coaches staff, and ensures standard procedures.
• Collaborates with leadership to optimize patient transfer and overall performance.

Education

Bachelor's degree with 10 years of experience in healthcare or customer service field, 3 years of supervisory experience

Associate's degree with 12 years of experience in healthcare or customer service field, 3 years of supervisory experience

High school diploma/GED with 15 years of experience in healthcare or customer service field, 4 years of supervisory experience

Job description

Mayo Clinic in Rochester, MN seeks an experienced hospital operations leader to advance strategic priorities across departments and improve patient transfer and placement processes.

You will plan, implement, evaluate, and optimize initiatives, coach staff, and partner with executives to standardize procedures and track key performance metrics.

This full-time role requires strong project management, cross-disciplinary collaboration, and a proven track record of operational excellence in healthcare.