Hospital Operations Coordinator

Mayo Clinic; Rochester (MN); On-site; USD 83,000 - 124,000; Full time

Job summary

Mayo Clinic in Rochester, MN seeks an experienced hospital operations leader to advance strategic priorities across departments and improve patient transfer and placement processes.

You will plan, implement, evaluate, and optimize initiatives, coach staff, and partner with executives to standardize procedures and track key performance metrics.

This full-time role requires strong project management, cross-disciplinary collaboration, and a proven track record of operational excellence in healthcare.

Qualifications

• Bachelor's degree with 10 years of experience in healthcare or customer service field, 3 years of supervisory experience.
• Associate's degree with 12 years of experience in healthcare or customer service field, 3 years of supervisory experience.
• High school diploma/GED with 15 years of experience in healthcare or customer service field, 4 years of supervisory experience.

Responsibilities

• Oversees hospital operations and drives strategic initiatives.
• Leads teams, coaches staff, and ensures standard procedures.
• Collaborates with leadership to optimize patient transfer and overall performance.

Education

Bachelor's degree with 10 years of experience in healthcare or customer service field, 3 years of supervisory experience

Associate's degree with 12 years of experience in healthcare or customer service field, 3 years of supervisory experience

High school diploma/GED with 15 years of experience in healthcare or customer service field, 4 years of supervisory experience

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

May have direct supervisory responsibility for hospital operations staff. Possesses a strong working knowledge of hospital operations. Is adept at leading initiatives and teams focused on achieving operational excellence. Is an integral member of the leadership team who focuses on the overall management of strategic priorities across work areas and specializes in accelerating performance and optimizing patient transfer/placement operations. Responsible for planning, implementation, evaluation and optimization of strategic hospital optimization initiatives. Responsible for identifying training needs and partnering with leadership to solution. Coaches and mentors staff and develops high performing employees through training and succession planning. Ensures timely communication to stakeholders. Accountable for educating and training staff to effectively manage key performance metrics. Accountable for developing and implementing workflow solutions to optimize hospital operations. Works with multi-disciplinary leaders and work groups to develop, coordinate and evaluate the implementation of short and long range plans for standardization and process improvement. Facilitates project management and utilizes strategic planning methodologies while leading multi-disciplinary teams. Develops policies and procedures, and partners with management team to ensure communication, education, and compliance. Must solve complex problems including those involving physicians, nurses, and other multidisciplinary team members along with ensuring standard operating procedures are developed, implemented and followed. Develops business requirements for reports and systems. Possesses strong technical aptitude and functional knowledge of the work being performed within a work area. Proactively manages strategic relationships by collaborating with leadership, administrators, nursing, consulting staff front-line staff, and other hospital operations colleagues.

• Visa sponsorship is not available for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

Call center operations and patient scheduling and/or placement experience is strongly preferred. Experience partnering with nursing leaders and other practice division or department leaders strongly preferred. Ability to use technology and data to monitor and optimize operations is needed. Experience leading staff in a call center within the last three years is preferred. Must have working knowledge of project management concepts and applications; expertise in consensus management, assessment and allocation of staffing resources, continuous improvement methodology and customer service. Demonstrates team building and leadership skills, and the ability to motivate and energize others while initiating and managing change in the implementation of new programs is required. Exceptional organizational and human relation skills, strong verbal and written communication skills, problem solving and conflict management, coaching and mentoring, computer analysis skills, and an understanding of business processes are required. Requires excellent decision-making and judgment capabilities. Must have broad-based knowledge of office support and computer systems along with spreadsheets, databases, and software knowledge.

Qualifications

Bachelor's degree with 10 years of experience in healthcare or customer service field, 3 years of which include supervisory experience; or an Associate's degree with 12 years of experience in healthcare or customer service field, 3 years of which include supervisory experience; or high school diploma/GED with 15 years of experience in healthcare or customer service field, 4 years of which include supervisory experience.

Exemption Status

Exempt

Compensation Detail

$82,908.80 - $124,467.20 / year

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Monday - Friday, normal business hours

Weekend Schedule

NA

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" . Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.