Clinic Operations Supervisor — Patient Care Leader

North Memorial Health; New Hope (MN); On-site; USD 4,587,000 - 6,860,000; Full time

Job summary

North Memorial Health is seeking an experienced operations professional to plan, implement, and evaluate daily operations within the assigned scope. You will lead teams, coordinate services, and drive improvements to meet clinical and financial objectives.

The role requires strong leadership, communications, and management skills, with 4+ years in health care and supervisory experience, preferably in a medical group setting. On-site schedule with potential shift variation is expected.

Qualifications

• High school diploma or (GED) required.
• Bachelor's degree in related field preferred.
• Minimum of 4 years of experience in health care required.
• Previous experience in a medical group setting preferred.
• Previous supervisory experience preferred.
• Demonstrated leadership, excellent communication, organization and management skills.
• Previous occupational health knowledge, if required for specific site.

Responsibilities

• Plans, implements, coordinates, and evaluates operations within the assigned scope of responsibility.
• Exercises leadership and advocates in a positive manner for patients and families, staff, services, and enterprise goals and objectives.
• Schedules and coordinates services and work assignments daily to ensure safe, efficient, and compliant service delivery.
• Achieves assigned clinical, financial, and productivity objectives in alignment with department and enterprise goals using assigned resources.
• Monitors and reports daily operational metrics and addresses as appropriate.
• Supports orientation and training of new staff and participates in performance evaluation, including reward or remediation as indicated.
• Assures continuous improvement through ongoing mentoring, coaching and performance assessment.
• Provides customer-focused, team-centered service delivery.
• Resolves problems and conflicts.
• Maintains open and accessible communication systems.

Skills

Leadership

Communication

Organization

Management

Occupational health knowledge

Education

High school diploma / GED

Bachelor's degree preferred

Job description

North Memorial Health is seeking an experienced operations professional to plan, implement, and evaluate daily operations within the assigned scope. You will lead teams, coordinate services, and drive improvements to meet clinical and financial objectives.

The role requires strong leadership, communications, and management skills, with 4+ years in health care and supervisory experience, preferably in a medical group setting. On-site schedule with potential shift variation is expected.