Hospital Operations Lead: Patient Flow & Performance

RiseMe; Pennsylvania; On-site; USD 95,000 - 150,000; Full time

Job summary

Thomas Jefferson University Hospitals, Inc. seeks a Manager of Campus Operations to oversee day-to-day hospital department performance. You will partner with clinical leaders to enhance patient flow, workforce efficiency, and regulatory readiness, guiding process improvements and performance metrics.

Responsibilities include budget support, stakeholder coordination, and leading multi-department initiatives while delivering progress updates to senior leadership.

Qualifications

• Bachelor’s Degree in Project Management, Business, Healthcare Administration, or related field.
• 5 years progressive experience in project management and/or hospital operations.
• 3 years direct management of large and complex projects.
• Strong stakeholder engagement and communication skills.
• Working knowledge of healthcare operations and cross-functional workflows.
• Ability to use data to monitor performance and identify improvement opportunities.
• Ability to apply project management techniques to maintain alignment, milestones, and deliverables.

Responsibilities

• Supports cost control efforts and assists with evaluating operational budget needs; escalates risks and variances to leadership as needed.
• Collaborates with leadership and key stakeholders to establish facility operational plans aligned with Jefferson priorities related to safety, quality, patient experience, and operational performance.
• Manages and motivates teams supporting multiple initiatives to achieve shared operational goals while building effective partnerships across stakeholders.
• Proactively communicates operational issues, supports mitigation planning, and prepares reports and updates for review with leadership
• Supports implementation and refinement of workflows to streamline operations and address operational barriers and cost drivers.
• Leads and/or facilitates operational initiatives in partnership with site leadership and key stakeholders across multiple functional areas.
• Provides data and analysis to support project estimates, including identifying phases, resource needs, timelines, and potential impacts
• Delivers written and verbal updates on project progress, risks, and outcomes to operational and senior leaders
• Establishes and maintains strong working relationships with stakeholders to drive alignment, problem-solving, and sustained execution
• Supports planning for capital requests by identifying operational needs that promote safe care delivery and efficient operations, consistent with Jefferson processes.
• Participates in evaluation and implementation of operational technology enhancements to improve efficiency and align with organizational standards.
• Reviews operational data to identify gaps, inconsistencies, or risks, and supports timely corrective action planning.

Skills

Stakeholder engagement

Communication skills

Analytical ability

Work under pressure

Project coordination

Education

Bachelor’s Degree in Project Management/Business/Healthcare Administration

Master’s Degree preferred

Job description

Thomas Jefferson University Hospitals, Inc. seeks a Manager of Campus Operations to oversee day-to-day hospital department performance. You will partner with clinical leaders to enhance patient flow, workforce efficiency, and regulatory readiness, guiding process improvements and performance metrics.

Responsibilities include budget support, stakeholder coordination, and leading multi-department initiatives while delivering progress updates to senior leadership.