Program Coordinator, Operator/Teleservices

UW Advancement Careers; Seattle (WA); On-site; USD 31,000 - 42,000; Full time

Job summary

UW Medicine is seeking a Program Coordinator for Operator/Teleservices in Seattle. You will coordinate and administer the hospital on-call schedule for UWMC and HMC, monitor information, and provide training on the on-call system.

The role requires a high school diploma or equivalent with two years of related experience; you will use MS Office to prepare reports, handle calls, and support 24/7 operator services. This is a 40-hour, day-shift, full-time position.

Qualifications

• High school diploma or equivalent; two years of related experience.
• Equivalent education and/or experience may substitute for minimum qualifications.
• Excellent customer service and clear communication.

Responsibilities

• Coordinate and administer the hospital on-call schedule for UWMC and HMC.
• Monitor schedules and ensure success of on-call information being up to date.
• Provide training to departments on use of the on-call system.
• Use MS Office products to maintain directories and prepare reports.
• Answer and transfer external and internal calls to the main numbers for UWMC and HMC; screen calls as needed.

Skills

Customer service

Scheduling

Training

MS Office

On-call management

Education

High school diploma or equivalent

Tools

Soft Agent system

Call routing software

Job description

Job Description

Program Coordinator, Operator/Teleservices.

• 40 hours per week
• Day Shift
• 7:30am-4pm

WORK SCHEDULE

• 40 hours per week
• Day Shift
• 7:30am-4pm

DEPARTMENT DESCRIPTION

The UW Medicine Operator Services Telephone Operators provide 24/7 coverage answering the University of Washington Medical Center (UWMC) and Harborview Medical Center (HMC) switchboards. We receive and route calls for our patients, their families and staff while providing excellent customer service. The telephone operators are often the first contact for UW Medicine. A friendly voice to connect callers to their destination is an important part of the patient and family centered care provided within UW Medicine. Additionally, we provide multiple communication services such as alpha-numeric and overhead paging, and two-way radio communications. We also implement the Medical Center’s security and emergency procedures, monitor alarms, and provide on-call paging for the medical centers.

PRIMARY JOB RESPONSIBILITIES

• Coordinate and administer the hospital on-call schedule for UWMC and HMC
• Work with department representatives regarding scheduling of the on-call
• Monitor schedules and ensure success of on-call information being up to date
• Provide training to departments on use of the on-call system
• Use MS office products to maintain directories and prepare reports
• Maintain staff, office, and on-call directories, in the operators Soft Agent system
• Answer and transfer external and internal calls to the main numbers for the UWMC and HMC. Screen calls as necessary to answer questions and determine the nature of the business involved
• Provide paging services using our staff directory and medical on-call schedule
• Monitor and respond to alarms
• Receive and dispatch emergency calls (including Code Blue and other medical emergencies)

REQUIREMENTS

• High school graduation or equivalent AND two years of experience in the program specialty.
• Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

ABOUT UW MEDICAL CENTER-MONTLAKE

UW Medical Center is an acute care academic medical center located in Seattle with two campuses: Montlake and Northwest. As the No. 1 hospital in Seattle and Washington State since 2012 (U.S. News & World Report) and nationally ranked in seven specialties, UW Medical Center prides itself on compassionate patient care as well as its pioneering medical advances.

The UW Medical Center-Montlake campus is located on the edge of the beautiful UW campus which includes many amenities available to our staff as well as very convenient public transit options including the Sound Transit’s light rail station across the street.

Excellence. Exploration. Education.

ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Become part of our team. Join our mission to make life healthier for everyone in our community.

Compensation, Benefits And Position Details

Pay Range Minimum:
$22.72 hourly

Pay Range Maximum:
$30.36 hourly

Benefits:

Other Compensation:
For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift:
First Shift (United States of America)

Temporary or Regular?
This is a regular position

FTE (Full-Time Equivalent):
100.00%

Union/Bargaining Unit:
SEIU Local 925 Nonsupervisory

ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the publicby advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Our Commitment

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [e-mail].

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.