Hospital Office Associate - Cooper Infusion

Summa Health; Cleveland (OH); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Job summary

Summa Health ACH Cooper Infusion is hiring a Hospital Office Associate to perform general receptionist and clerical tasks. You will greet visitors, check-in patients, and schedule appointments while handling insurance verification and billing in a fast-paced clinic setting.

The role emphasizes accuracy, confidentiality, and strong computer skills with department software such as Soarian, HER or EPIC. A high school diploma and 1 year of clinic experience are preferred.

Qualifications

• High school diploma or equivalent required.
• One year experience in a clinic/medical office preferred.
• Knowledge of CPT/ICD10 and medical terminology advantageous.
• Proficiency in MS Office and department software preferred.

Responsibilities

• Receive and transfer incoming calls, greet visitors, check-in patients.
• Schedule appointments and perform clerical tasks (copying, typing, filing).
• Verify insurance, register services, collect copays, and bill payers as needed.
• Maintain data sets and operate department software efficiently.

Skills

Typing 30 wpm

Interpersonal skills

Confidentiality

Word processing

Teamwork

Education

High school diploma or equivalent

Medical Assistant program preferred

Tools

Excel

Word

Outlook

Soarian

HER/EPIC

Job description

No Weekends, Evenings or Holidays

Summa Health System is recognized as one of the region’s top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits.

Summary

Performs general receptionist and some secretarial activities to include receiving and transferring all incoming telephone calls, greeting and directing visitors, providing patient check-in, making appointments, and performing general clerical duties (e.g. copying, typing, filing, etc.). Acts as initial contact to Patient Access Services: verification of insurance; service registration; appointment scheduling; collects copays. Submits billing to specific payers for services rendered accurately, timely, and in compliance with federal, state, and payer specific regulations. Collects and manages data sets. Operates department software effectively and efficiently.

Hospital Office Associate

Summa Health - ACH Cooper Infusion

Full-Time / 40 Hours / Days (M-F 8a-4:30p)

No Weekends, Evenings or Holidays

Summa Health System is recognized as one of the region’s top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits.

Summary

Performs general receptionist and some secretarial activities to include receiving and transferring all incoming telephone calls, greeting and directing visitors, providing patient check-in, making appointments, and performing general clerical duties (e.g. copying, typing, filing, etc.). Acts as initial contact to Patient Access Services: verification of insurance; service registration; appointment scheduling; collects copays. Submits billing to specific payers for services rendered accurately, timely, and in compliance with federal, state, and payer specific regulations. Collects and manages data sets. Operates department software effectively and efficiently.

Formal Education Required

• High school diploma or equivalent.


• Medical Assistant, Medical Office or Medical Billing, classes preferred.


• Experience & Training Required:


• One (1) year experience within a clinic/medical office which has provided knowledge of insurance verification and referrals.

Other Skills, Competencies And Qualifications

• Typing proficiency of 30 wpm with accuracy – must pass word processing skills assessment


• Knowledge of medical terminology may be required based on departmental requirements


• General knowledge of CPT and ICD10 codes for claim submission.


• General knowledge of managed care contracts and reimbursement methodologies.


• PC software experience and knowledge (i.e., Excel, Word, Outlook, etc.).


• Experience in department specific software (Soarian, HER, EPIC) preferred


• Experience in registration, insurance verification/pre-Certification, patient Accounts a plus


• Ability to be flexible to changing work load and responsibilities.


• Skill in interpersonal communication to effectively interact in person and over the telephone with patients, visitors, physicians, and hospital personnel.


• Communicates effectively verbally and in writing.


• Must possess knowledge of personal computer applications or complete Summa Health System’s personal computer literacy course during probationary period


• Ability to acquire basic skills in additional personal computer applications as required by position


• Ability to take and transcribe meeting minutes


• Must maintain confidentiality of patient, employee or financial records


• Ability to read, write and accurately follow oral and written instructions


• Ability to perform work in a team environment


• Ability to operate the phone system, computer, and other related business equipment.


• Microcomputer skills; and willingness and ability to acquire skills required to operate application packages used by department if does not already possess.


• Ability to professionally represent organization to outsiders.


• Ability to make quick decisions and handle frequent interruptions while maintaining a professional disposition.


• Population Specific Competency: Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity


• Ability to prioritize and re-prioritize in an ever-changing environment without sacrificing quality/customer service, delivery or cost efficiency.


• Analytical and problem solving skills for claim correction and account resolution.


• Ability to make good decisions, think independently, and work as a team player.


• Strong Organizational skills

Level Of Physical Demands

• Sedentary: Exerts up to ten pounds of force occasionally and/or a negligible amount of force frequently

Equal Opportunity Employer/Veterans/Disabled

$18.31/hr - $21.97/hr

The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical.

Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off as well as many other benefits.

• Basic Life and Accidental Death & Dismemberment (AD&D)


• Supplemental Life and AD&D


• Dependent Life Insurance


• Short-Term and Long-Term Disability


• Accident Insurance, Hospital Indemnity, and Critical Illness


• Retirement Savings Plan


• Flexible Spending Accounts – Healthcare and Dependent Care


• Employee Assistance Program (EAP)


• Identity Theft Protection


• Pet Insurance


• Education Assistance


• Daily Pay