Hospital Office Associate - Cooper Infusion

Summa Health

Akron (OH)

On-site

USD 25,000 - 30,000

Full time

8 days ago

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Benefits offered by this job

Medical, Dental, Vision benefits

Paid time off

Retirement Savings Plan

Life Insurance

Job summary

Summa Health in Akron, OH seeks a Hospital Office Associate for Cooper Infusion to handle receptionist tasks, patient check-in, appointment scheduling, and basic clerical duties. Acts as initial contact for Patient Access Services: verify insurance, service registration, and copay collection.

Role requires one year in a clinic/medical office and familiarity with CPT/ICD10 codes; proficiency with Soarian, EPIC, or HER is a plus. Strong communication is essential.

Qualifications

High school diploma or equivalent required.
Medical Assistant/Medical Office/Billing classes preferred.
One year of clinic/medical office experience with insurance verification.
Knowledge of medical terminology; CPT/ICD10 knowledge helpful.
Proficient in basic PC software and department systems.

Responsibilities

Receive and transfer incoming calls; greet visitors and check in patients.
Schedule appointments and perform general clerical duties.
Verify insurance, registration, and collect copays.
Submit billing to payers accurately and timely.
Maintain data sets and operate department software.
Communicate effectively with patients and hospital staff.

Skills

Typing 30 wpm

Interpersonal communication

Medical terminology

Confidentiality

Teamwork

Adaptability

Education

High school diploma or equivalent

Medical Assistant/Medical Office/Billing classes preferred

Tools

Soarian

HER

EPIC

Excel

Word

Outlook

Job description

Hospital Office Associate - Cooper Infusion (Job ID: 60902)

Hospital Office Associate

Full-Time / 40 Hours / Days (M-F 8a-4:30p)

No Weekends, Evenings or Holidays

Summa Health System is recognized as one of the region’s top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits.

Summary

Performs general receptionist and some secretarial activities to include receiving and transferring all incoming telephone calls, greeting and directing visitors, providing patient check-in, making appointments, and performing general clerical duties (e.g. copying, typing, filing, etc.). Acts as initial contact to Patient Access Services: verification of insurance; service registration; appointment scheduling; collects copays. Submits billing to specific payers for services rendered accurately, timely, and in compliance with federal, state, and payer specific regulations. Collects and manages data sets. Operates department software effectively and efficiently.

Formal Education Required

High school diploma or equivalent.
Medical Assistant, Medical Office or Medical Billing, classes preferred.

Experience & Training Required

One (1) year experience within a clinic/medical office which has provided knowledge of insurance verification and referrals.

Other Skills, Competencies and Qualifications

Typing proficiency of 30 wpm with accuracy – must pass word processing skills assessment
Knowledge of medical terminology may be required based on departmental requirements
General knowledge of CPT and ICD10 codes for claim submission.
General knowledge of managed care contracts and reimbursement methodologies.
PC software experience and knowledge (i.e., Excel, Word, Outlook, etc.).
Experience in department specific software (Soarian, HER, EPIC) preferred
Experience in registration, insurance verification/pre-Certification, patient Accounts a plus
Ability to be flexible to changing work load and responsibilities.
Skill in interpersonal communication to effectively interact in person and over the telephone with patients, visitors, physicians, and hospital personnel.
Communicates effectively verbally and in writing.
Must possess knowledge of personal computer applications or complete Summa Health System’s personal computer literacy course during probationary period
Ability to acquire basic skills in additional personal computer applications as required by position
Ability to take and transcribe meeting minutes
Must maintain confidentiality of patient, employee or financial records
Ability to read, write and accurately follow oral and written instructions
Ability to perform work in a team environment
Ability to operate the phone system, computer, and other related business equipment.
Microcomputer skills; and willingness and ability to acquire skills required to operate application packages used by department if does not already possess.
Ability to professionally represent organization to outsiders.
Ability to make quick decisions and handle frequent interruptions while maintaining a professional disposition.
Population Specific Competency: Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity
Ability to prioritize and re-prioritize in an ever-changing environment without sacrificing quality/customer service, delivery or cost efficiency.
Analytical and problem solving skills for claim correction and account resolution.
Ability to make good decisions, think independently, and work as a team player.
Strong Organizational skills

Level of Physical Demands

Sedentary: Exerts up to ten pounds of force occasionally and/or a negligible amount of force frequently

Equal Opportunity Employer/Veterans/Disabled

$18.31/hr - $21.97/hr

The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical.

Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off as well as many other benefits.