Hospital Liaison

Lincare Holdings, Inc.; Springfield (AL); On-site; USD 40,000 - 55,000; Full time

Job summary

Lincare Holdings, Inc. seeks a Liaison to interact daily with hospital case managers to deliver and set up O2 portability, nebulizers, and small DME at patient discharge.

You will educate on insurance criteria, documentation, equipment, and patient programs to facilitate discharge. You will stock vehicles, make rounds, coordinate with centers, and complete daily paperwork while ensuring accurate CMNs and chart notes for billing.

Qualifications

• Excellent communication with patients, physicians, and hospital staff.
• Knowledge of Medicare coverage guidelines and CMNs.
• Ability to read and interpret safety rules, manuals, and procedures.
• Ability to write routine reports and correspondence.
• Explain coverage criteria to case managers and patients as needed.
• Perform basic arithmetic and data interpretation for billing purposes.

Responsibilities

• Stock vehicle daily with equipment, disposables, paperwork, and marketing literature.
• Make rounds to contact case managers at facilities to identify discharge equipment needs.
• Coordinate with centers to schedule home setup of equipment.
• Understand and communicate Medicare coverage criteria to staff and patients.
• Complete setup paperwork daily for equipment delivered.

Skills

Communication

Medicare knowledge

Reading comprehension

Writing reports

Public speaking

Math skills

Problem solving

Education

High school diploma or GED

Job description

The Liaison will interact daily with hospital case managers at each facility assigned to deliver and set up O2 portability, nebulizers, and small DME items for patient discharge. The Liaison will provide education on insurance criteria and documentation requirements, equipment, and programs available to benefit patients and to facilitate discharge.

Job Responsibilities

• Stock vehicle daily with necessary equipment, disposables, patient setup paperwork and marketing literature needed for that day
• Make rounds to contact all case managers each day at each facility assigned to them to let them know they are at the facility should case managers identify a patient discharge equipment need
• Communicate with center throughout the day on O2 discharges so that center can schedule SR to complete home set up of equipment
• Understand and communicate coverage criteria to case managers and patients as applicable
• Complete setup paperwork daily for all equipment delivered
• Assist with getting CMNs and chart notes as requested by center daily required for billin

Qualifications

• Excellent communication skills, comfortable interacting with patients, physicians, and hospital staff on a daily basis
• Gain knowledge of basic Medicare coverage guidelines and documentation requirements including CMNs, responsible for gathering this information for reimbursement
• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Write routine reports and correspondence
• Speak effectively before groups of customers or employees
• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Compute rate, ratio, and percent
• Draw and interpret bar graphs
• Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Deal with problems involving several concrete variables in standardized situations

Education and Experience:

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience

Physical Demands:

The employee must occasionally lift and/or move up to 100 pounds.