Hospital Liaison

Lincare Holdings; Indianapolis (IN); On-site; USD 34,000 - 52,000; Full time

Job summary

Lincare Holdings in Indianapolis seeks a Liaison to interact daily with hospital case managers to deliver and set up O2 portability, nebulizers, and DME at discharge.

You will educate on insurance criteria, gather CMNs, and coordinate with centers to schedule home setup. Strong communication and ability to read documents required; physical ability to lift up to 100 pounds.

Qualifications

• High school diploma or GED or equivalent
• 1–3 months related experience and/or training
• Experience or familiarity with medical equipment or discharge processes preferred
• Ability to understand insurance criteria and documentation requirements

Responsibilities

• Stock vehicle daily with equipment, disposables, patient setup paperwork and literature
• Make rounds to contact facility case managers about discharges
• Coordinate with centers for scheduling home setup of equipment
• Explain coverage criteria to case managers and patients as applicable
• Complete setup paperwork daily for all equipment delivered
• Assist with obtaining CMNs and chart notes for billing

Skills

Excellent communication

Medicare knowledge

Documentation interpretation

Report writing

Public speaking

Basic math

Data interpretation

Reading comprehension

Problem solving

Education

High school diploma or GED

Job description

The Liaison will interact daily with hospital case managers at each facility assigned to deliver and set up O2 portability, nebulizers, and small DME items for patient discharge. The Liaison will provide education on insurance criteria and documentation requirements, equipment, and programs available to benefit patients and to facilitate discharge.

Job Responsibilities:

• Stock vehicle daily with necessary equipment, disposables, patient setup paperwork and marketing literature needed for that day
• Make rounds to contact all case managers each day at each facility assigned to them to let them know they are at the facility should case managers identify a patient discharge equipment need
• Communicate with center throughout the day on O2 discharges so that center can schedule SR to complete home set up of equipment
• Understand and communicate coverage criteria to case managers and patients as applicable
• Complete setup paperwork daily for all equipment delivered
• Assist with getting CMNs and chart notes as requested by center daily required for billin

• Excellent communication skills, comfortable interacting with patients, physicians, and hospital staff on a daily basis
• Gain knowledge of basic Medicare coverage guidelines and documentation requirements including CMNs, responsible for gathering this information for reimbursement
• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Write routine reports and correspondence
• Speak effectively before groups of customers or employees
• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Compute rate, ratio, and percent
• Draw and interpret bar graphs
• Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Deal with problems involving several concrete variables in standardized situations

Education and Experience:

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience

Physical Demands:

The employee must occasionally lift and/or move up to 100 pounds.