Hospital Liaison

Lincare Holdings; Kent (WA); On-site; USD 36,000 - 52,000; Full time

Job summary

Lincare Holdings is seeking a Liaison to interact daily with hospital case managers at facilities assigned to deliver and set up O2 portability, nebulizers, and small DME items for patient discharge. The Liaison will educate on insurance criteria and documentation requirements, equipment, and programs available to benefit patients and to facilitate discharge.

You will stock vehicles with necessary equipment, contact case managers daily, coordinate with centers for home setup, understand coverage

Qualifications

• Excellent communication skills with patients, physicians, and hospital staff.
• Knowledge of basic Medicare coverage guidelines and documentation requirements.
• Ability to read and interpret safety rules and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees.

Responsibilities

• Stock vehicle daily with necessary equipment and paperwork for that day.
• Make rounds to contact case managers at facilities to identify discharge equipment needs.
• Coordinate with centers to schedule home setup of equipment.
• Explain coverage criteria to case managers and patients as applicable.
• Complete daily setup paperwork for all equipment delivered.

Skills

Excellent communication

Medicare knowledge

Document interpretation

Report writing

Public speaking

Unit conversion

Math basics

Education

High school diploma or GED

1–3 months related experience

Equivalent education/experience

Job description

The Liaison will interact daily with hospital case managers at each facility assigned to deliver and set up O2 portability, nebulizers, and small DME items for patient discharge. The Liaison will provide education on insurance criteria and documentation requirements, equipment, and programs available to benefit patients and to facilitate discharge.

Job Responsibilities

• Stock vehicle daily with necessary equipment, disposables, patient setup paperwork and marketing literature needed for that day
• Make rounds to contact all case managers each day at each facility assigned to them to let them know they are at the facility should case managers identify a patient discharge equipment need
• Communicate with center throughout the day on O2 discharges so that center can schedule SR to complete home set up of equipment
• Understand and communicate coverage criteria to case managers and patients as applicable
• Complete setup paperwork daily for all equipment delivered
• Assist with getting CMNs and chart notes as requested by center daily required for billin

Qualifications

• Excellent communication skills, comfortable interacting with patients, physicians, and hospital staff on a daily basis
• Gain knowledge of basic Medicare coverage guidelines and documentation requirements including CMNs, responsible for gathering this information for reimbursement
• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Write routine reports and correspondence
• Speak effectively before groups of customers or employees
• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Compute rate, ratio, and percent
• Draw and interpret bar graphs
• Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Deal with problems involving several concrete variables in standardized situations

Education and Experience

• High school diploma or general education degree (GED)
• One to three months related experience and/or training
• Equivalent combination of education and experience

Physical Demands

The employee must occasionally lift and/or move up to 100 pounds.