Hospital Liaison

Lincare Holdings; La Crosse (WI); On-site; USD 42,000 - 52,000; Full time

Job summary

Lincare Holdings seeks a Liaison to work with hospital case managers to deliver and set up O2 portability, nebulizers, and small DME at discharge. You will educate on insurance criteria, documentation, and available programs to support patient discharge from facilities.

Daily duties include stocking vehicles, contacting case managers, scheduling home setups, completing paperwork, and gathering CMNs for billing. Strong communication and math skills are essential.

Qualifications

• High school diploma or GED, or 1–3 months related experience.
• Ability to read and interpret documents such as safety rules and procedures.
• Excellent communication and interpersonal skills for daily hospital engagement.

Responsibilities

• Stock vehicle daily with necessary equipment and paperwork for the day.
• Make rounds to contact case managers at each facility to note discharges.
• Coordinate with centers to schedule home setup of equipment for discharge.
• Explain Medicare coverage criteria to case managers and patients as applicable.
• Complete setup paperwork daily for all equipment delivered.
• Assist with obtaining CMNs and chart notes for billing.
• Communicate with hospital staff daily regarding patient discharge equipment needs.
• Read and interpret documents such as safety rules and procedures.
• Write routine reports and correspondence.
• Speak effectively before groups of customers or employees.
• Perform basic arithmetic for measurements and billing figures.
• Draw and interpret bar graphs as needed.
• Apply instructions furnished in written, oral, or diagram form.
• Address problems involving several concrete variables in standardized situations.

Skills

Communication skills

Interpersonal skills

Medical equipment knowledge

Documentation

Reading comprehension

Public speaking

Data interpretation

Education

High school diploma or GED

Job description

The Liaison will interact daily with hospital case managers at each facility assigned to deliver and set up O2 portability, nebulizers, and small DME items for patient discharge. The Liaison will provide education on insurance criteria and documentation requirements, equipment, and programs available to benefit patients and to facilitate discharge.

Job Responsibilities:

• Stock vehicle daily with necessary equipment, disposables, patient setup paperwork and marketing literature needed for that day
• Make rounds to contact all case managers each day at each facility assigned to them to let them know they are at the facility should case managers identify a patient discharge equipment need
• Communicate with center throughout the day on O2 discharges so that center can schedule SR to complete home set up of equipment
• Understand and communicate coverage criteria to case managers and patients as applicable
• Complete setup paperwork daily for all equipment delivered
• Assist with getting CMNs and chart notes as requested by center daily required for billin

• Excellent communication skills, comfortable interacting with patients, physicians, and hospital staff on a daily basis
• Gain knowledge of basic Medicare coverage guidelines and documentation requirements including CMNs, responsible for gathering this information for reimbursement
• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Write routine reports and correspondence
• Speak effectively before groups of customers or employees
• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Compute rate, ratio, and percent
• Draw and interpret bar graphs
• Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Deal with problems involving several concrete variables in standardized situations

Education and Experience:

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience

Physical Demands:

The employee must occasionally lift and/or move up to 100 pounds.