Warehouse Specialist/Outpatient Liaison

Medical Service Company; Sandusky (OH); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

HSA Account w/Company Contribution

Pet Insurance

Life and AD&D insurance

Short-Term and Long-Term Disability

Tuition Reimbursement Program

Employee Assistance Program (EAP)

Employee Referral Bonus Program

Social Recognition Program

401k / Roth IRA

Job summary

Medical Service Company, based in Sandusky, OH, seeks a Warehouse Specialist/Outpatient Liaison to manage outpatient referral communications and equipment repair/maintenance, ensuring timely delivery and accurate documentation.

You will report to the Department Manager or Director, perform equipment testing and repairs per SOP, document in Brightree, and support warehouse operations. Strong communication and physical capability are essential.

Qualifications

• Excellent written and oral communication.
• Excellent interpersonal and organizational skills (a team player).
• Good physical condition with ability to lift up to 100 pounds and complete a Human Performance Evaluation.

Responsibilities

• Handle intake inquiries from physician offices and collect all information required to meet coverage criteria.
• Maintain open communication with patients/clients and referral sources, responding to questions and concerns.
• Move equipment to testing station and lift as needed; inspect equipment for cleanliness or damage.
• Determine if equipment needs repair and check warranty status; follow Repair and Maintenance procedures.
• Complete repairs per manufacturer manuals and ensure unit meets specifications; document maintenance in Brightree.
• Perform Brightree transfers and keep warehouse neat and organized; assist with other warehouse activities as needed.

Skills

Excellent communication

Interpersonal skills

Organizational skills

Ability to lift up to 100 pounds

Team player

Education

High school diploma or GED

Tools

Brightree

Job description

Position:

Warehouse Specialist/Outpatient Liaison

Location:

Sandusky, OH

Job Id:

2392

# of Openings:

1

At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC).

MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work!

MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US.

In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success!

• Competitive Pay
• HSA Account w/Company Contribution
• Pet Insurance
• Company provided Life and AD&D insurance
• Short-Term and Long-Term Disability
• Tuition Reimbursement Program
• Employee Assistance Program (EAP)
• Employee Referral Bonus Program
• Social Recognition Program
• Employee Engagement Opportunities
• CALM App
• 401k (with a matching program) / Roth IRA
• Company Discounts
• Payactiv/On-Demand Pay
• Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays

General:

Responsible for performing all tasks related to outpatient referral communications with the patient/client and physician office referral sources. Responsible for maintenance and repair of all returned equipment, specializing in oxygen equipment. Ensure all equipment meets manufacturer standard, all transactions are completed and documentation is stored correctly in Brightree. Responsible for ensuring that orders to be delivered are properly filled, staged and ready for delivery, and maintaining HME and warehouse in a clean and organized manner.

Reports To: Department Manager or Director

Responsibilities and Duties:

• Handles intake inquiries from physician offices and intakes all pertinent information including documentation required to meet coverage criteria.
• Maintains open communication with patients/clients and referral sources, responding to all questions and concerns.
• Move equipment to testing station, lift equipment to bench if necessary
• Inspect equipment for cleanliness or damage.
  • Clean if necessary.
  • Assure equipment falls into repairable guidelines per SOP before repairing damage.
  • Repair damaged cords before plugging any units in
• Determine if equipment needs repaired and warranty status if necessary
  • Follow Repair and Maintenance procedures through Sop or QRG, as directed.
• Complete necessary repairs per manufacturer service manuals and ensure unit is operating equal to or better than manufacturer specifications.
• Document maintenance or repairs as completed per SOP in Brightree
• Complete all Brightree transfers necessary to follow SOP in place.
• Maintains warehouse and work area in a neat and orderly manner.
• Assists with other warehouse activities as needed.
• Other duties as assigned

Qualifications:

Education:

Graduate of an accredited high school or GED equivalent.

Experience/Knowledge/Skills/Physical Requirements:

• Excellent written and oral communication
• Excellent interpersonal and organizational skills (a team player).
• Good physical condition with ability to lift up to 100 pounds and complete a Human Performance Evaluation.
• Driving ability is NOT to be part of this position.