Talent Development Manager

Medical Service Company; Cleveland (OH); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive Pay

HSA with company contribution

Tuition reimbursement

Life and AD&D insurance

Disability insurance

401k with match

Job summary

MSC, a long-standing healthcare provider, is hiring a full-time Talent Development Manager in a hybrid office-based role with in-office Tuesdays–Thursdays and remote work on other days.

You will lead training for revenue cycle and operations, design onboarding, manage the LMS, and drive ongoing professional growth across sites.

Qualifications

• Education: High school diploma required.

Responsibilities

• Design and implement a comprehensive staff training and development initiative.
• Develop training curriculum for revenue cycle and operations roles to standardize onboarding procedures.
• Administer the learning management system with content and user maintenance.
• Create ongoing training plans aligned with department objectives.
• Coordinate training across sites via webinars and on-site sessions.
• Audit policies and procedures to ensure compliance with standards.
• Train new hires on SOPs and monitor adherence to new processes.

Skills

Healthcare experience

Training delivery

Strong communication

Mentoring

Organizational skills

Team player

Education

High school diploma

Job description

At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC).

MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work!

MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US.

In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success!

We are excited to announce that we are hiring for a full-time hybrid position. Work in our office location on Tuesdays, Wednesdays, and Thursdays, and enjoy the flexibility of remote work on other days. Benefits included!

• Competitive Pay
• HSA Account w/Company Contribution
• Pet Insurance
• Company provided Life and AD&D insurance
• Short-Term and Long-Term Disability
• Tuition Reimbursement Program
• Employee Assistance Program (EAP)
• Employee Referral Bonus Program
• Social Recognition Program
• Employee Engagement Opportunities
• CALM App
• 401k (with a matching program) / Roth IRA
• Company Discounts
• Payactiv/On-Demand Pay
• Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays

The Talent Development Manager l

leads training and professional development for company staff members within the revenue cycle (Customer Service/Case Management, Revenue Qualification/Documentation, and Billing/Collections) and operations departments.

Responsibilities and Duties:

• Collaborate with leadership members to design and implement an all-encompassing staff training and development initiative which evolves and is updated routinely to meet organizational needs.
• Develop training curriculum specific to roles within revenue cycle and operations to create standardized on-boarding/orientation procedures and training
• Administer the company learning management system – responsible for all content, user maintenance, system updates.
• Develop and implement continual professional training and growth plans for team members aligned with roles and department objectives.
• Orchestrate and oversee all training initiatives in all sites through identified training key persons located in company locations/markets.
• Conduct audit on policy and procedures to assure adherence to developed standard
• Training all new hires of the organization on Standard Operating Procedures (SOPs) for their particular role.
• Respond to training requests received by department managers / staff and develop necessary
• Curriculum as identified to assure compliance with industry change and company needs.
• Work closely with company software vendor representation to successfully implement new tools developed to realize all opportunity for efficiency and performance improvement.
• Train on all new processes and procedures when software opportunity arises. Audit employee adherence to new processes and procedures after training to create quality controls.
• Coordinate continual training and process/policy updates through webinar, and in-person on-site sessions at MSC locations as necessary.

Qualifications:

Education: High school diploma required.

Experience/Knowledge/Skills/Physical Requirements:

• Minimum three years of healthcare experience with home medical equipment preferred.
• Demonstrated understanding of all revenue cycle procedures as well as operations of a healthcare provider, including payer regulation and compliance.
• Customer oriented with strong communication and mentoring skills, including interpersonal communication in a group and one-on-one setting.
• Organizational skills required; TEAM player with optimistic outlook.
• Ability to develop, organize and coordinate workflow.
• Extensive computer (Microsoft), presentation and educational development experience.
• Routine travel to all company locations to administer training and develop staff.
• Valid driver’s license and driving record in line with company insurance provider requirements.