Hospital IT Support Technician (On-Call)

ScionHealth; Loma Linda East Colonia (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

Parkview Regional Hospital in Mexia, TX is seeking an IT &S Support Services specialist to deliver first-level technical support for basic applications, hardware, and network requests. You will troubleshoot issues, manage tickets, educate users, and provide minor hardware support in accordance with SLAs.

The role includes on-call coverage and adherence to hospital IT policies to maintain secure operations. Join a hospital-focused team with system security responsibilities, incident response, and

Qualifications

• 2+ years IT support experience, preferably in healthcare.
• Experience with Ethernet-networked systems and hospital clinical information systems (preferred).
• High School Diploma or equivalent; associate degree preferred.

Responsibilities

• Responds to user support requests; documents, tracks, and resolves issues using ticketing systems
• Diagnoses hardware and software issues, performs basic repairs, and escalates complex issues when necessary
• Provides support for desktop/laptop computers, mobile devices, servers, and peripheral equipment
• Manages user account access, password resets, and permissions
• Delivers end-user training and assists with system utilization
• Implements policies and procedures as directed
• Assists the IT Director in system security management and backup/recovery processes
• Participates in 24/7 on-call coverage for IT-related incidents
• Maintains compliance with organizational policies and IT best practices
• Downloads and transmits data to external billing and collection systems as needed

Skills

Troubleshooting

Windows OS

Networking basics

Customer support

Documentation

On-call readiness

Education

Associate’s Degree in information systems or related field

Job description

Parkview Regional Hospital in Mexia, TX is seeking an IT &S Support Services specialist to deliver first-level technical support for basic applications, hardware, and network requests. You will troubleshoot issues, manage tickets, educate users, and provide minor hardware support in accordance with SLAs.

The role includes on-call coverage and adherence to hospital IT policies to maintain secure operations. Join a hospital-focused team with system security responsibilities, incident response, and